When you create an account on the Sinch Customer Dashboard , a default project is automatically created for you with an associated ProjectID. Projects are used to group resources such as contacts and apps together to manage and connect a unique set of keys and secret IDs for all your Sinch API products. Contacts are shared across apps within the same project.
Depending on your requirements, you may need to create additional projects to keep contact lists separate.
Accessing your Projects
Log in to the Sinch Customer Dashboard. You can easily access all your projects from the Project top menu. Click the Project menu at the top left of the screen:
A list of your projects is displayed. If you have multiple projects then you can search for your project or the project ID in the search field at the top of the project list.
Your current project is highlighted (in yellow and with a tick mark). If you click the options icon (three vertical dots) to the right of the current project name, you can see all the details of your project:
See the Project Details section below to learn more.
To manage your projects or to add a new project, click View all projects. The Projects page is displayed.
Note: If you are unable to view and manage your projects - please reach out to your Sinch Account Manager or contact our Online Team.
Managing Projects
The Projects page is used to manage your projects:
The Projects page allows you to:
- View you all your existing projects and PROJECT IDs and information about when the projects were created
- See the details for each project
- Switch between your projects
- Create new projects.
Viewing Project Details
To view all the details of your project, click the options icon (three vertical dots highlighted in red above) corresponding to the project you are interested in:
The project details panel contains the following information and options:
| Project ID |
Displays the Project ID. To copy the Project ID to your clipboard, click the copy icon |
| General Settings | Configure the project settings including changing the project name. |
| Users | View the list of existing users for your selected project and invite new users. |
| Access keys | Shows you the access keys for your selected project. Learn more about access keys and how Sinch uses them. |
| Subprojects | Displays the Subprojects page , which allows you to view the subprojects for your current project and to create additional subprojects. Refer to the What is a subproject article to learn more. |
Switching to another project
To switch to another project, click the SWITCH TO button corresponding to the project you want to switch to:
For example, if you wanted to switch to the project “Another project”, click the corresponding SWITCH TO button.
Alternatively to can use the project top menu, and select the SWITCH TO button corresponding to the project you want to switch to:
Creating a new project
To create a new project, refer to the article Creating a new project.
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Shahzad_Ismail
Community Manager
Following a successful early release for selected customers, on 3 June 2024 Sinch will continue to roll out a new single sign-on login experience that will allow you to seamlessly login to any existing Sinch services that you may use. The best part is that your existing login credentials (for Sinch Dashboard or Mailgun Control panel) will be migrated across to create your new Sinch ID.
What is Sinch ID?
Your Sinch ID is a single user identity for all Sinch products and services. With Sinch ID, you can use one set of login credentials and two-factor authentication (2FA) to login to multiple dashboards within our communications ecosystem. We are starting with the Sinch Dashboard and the Mailgun Control Panel, where using the Sinch ID you can now use the same credentials to access both platforms.
Your Sinch ID will be managed in its own application (https://id.sinch.com), where you can:
- Enroll in 2FA (SMS or App)
- Obtain recovery codes
- Change your password.
How does this impact me?
Important: This change will not affect all users and is being rolled out in a phased manner.
As an existing customer, you do not have to do anything – your existing email/password and 2FA will be automatically migrated to a Sinch ID.
You will however, notice a different sequence of login pages when you try to log in. But don’t worry, we will guide you step-by-step through the new experience below.
The New Login Experience!
The new login experience is straightforward – we will walk you through the steps below:
- Login to the Sinch Customer Dashboard:
Please enter your email address as normal. Click CONTINUE. - Your email address will be verified:
Enter your existing password. It's the same one you've been using to login to the Sinch Dashboard. In other words, although the login experience is a bit different now, your login password has not changed.
Click Continue. - The Verify your identity dialog is displayed:
Sinch uses Two Factor Authentication (2FA) for added security. A text message will be sent to your verified phone number screen containing your 2FA token code.
Enter the 6-digit token and click Continue. - The first time you log using the new SInch ID, your recovery code is displayed:
Your recovery code is important as it allows you to verify your account if you lose your 2FA credentials or your 2FA phone. Please copy your recovery code and store it somewhere safe.
Click the check box to confirm you have copied the code and click Continue.
Note: The recovery code is only displayed the first time you log into the Sinch Dashboard using the new SInch ID. - You'll now be logged in and taken to the Sinch Dashboard Welcome page.
Got Questions?
If you have any questions or concerns, please raise a ticket with the Sinch Support team who will be able happy to assist you!