How do I configure 2FA in the Sinch Customer Dashboard?

[Ata_Alqadi]

Each time you log in to the Sinch Customer Dashboard (www. dashboard.sinch.com) you must authenticate your account. When you sign up for a Sinch Account on the Sinch Customer Dashboard you need to provide a phone number as part of the sign-up process. Sinch will verify this phone number and once it has been successfully verified, it will be used for 2FA security (two factor authentication/one-time pass codes) and for sending test messages.

Note: Users who are invited to an account are also mandated to verify their mobile phone.

Once you are signed up you can configure your 2FA settings to either:

• change your phone number associated with 2FA
• change your authentication type to use a software-based authenticator such as Google authenticator.

To configure your 2FA settings:

1. Log in to the Sinch Customer Dashboard:
   
   
   
   Click on the user profile icon in the top right corner and then click Security.
   
   
2. The Security page is displayed:
   
   
   
   To manage your 2FA settings, click MANAGE MY SINCH ID.
   
   
3. You will be redirected to the Sinch ID site (my.sinch.com) :
   
   
   
   In order to configure your 2FA settings, you will first need to disable 2FA and remove your existing number related to 2FA. In the SMS authentication section, click Remove sms.
   
   
4. The Verify your identity dialog is displayed:
   
   
   
   Sinch will send a 2FA code to your phone number to verify your identity. Enter the 6-digit code and click Continue.
   
   
5. You are redirected back to the Sinch ID site. Refresh your page.
   
   The page will be updated and you will now see the option to configure 2FA:
   
   
   
   Click Configure 2FA.
   
   
6. You are now presented with two options:
   
   
   
   If you want to use the Google Authenticator tool or a similar type of authenticator tool to authenticate your account, select Google Authenticator or similar. Follow the on-screen instructions.
   
   If you want to use your phone number for 2FA authentication, click SMS.
   
   Note: For this example we will show you the scenario where you want to use SMS based 2FA.
   
   
7. The Secure Your Account dialog is displayed:
   
   
   
   Enter your phone number that you want to use for 2FA and click Continue.
   
   Note: You will also be able to use this phone number to send and receive test messages.
   
   Sinch will send a 2FA code to your phone number:
   
   
   
   Enter the 6-digit code and click Continue.
   
   
8. Your recovery code is displayed:
   
   
   
   Your recovery code is important as it allows you to verify your account if you lose your 2FA credentials or your 2FA phone. Please copy the code and store it somewhere safe.
   
   Click the check box to confirm you have copied the code and click Continue.

Your 2FA changes will be updated and you are redirected back to the Sinch ID site.

[#2]

Following a successful early release for selected customers, on 3 June 2024 Sinch will continue to roll out a new single sign-on login experience that will allow you to seamlessly login to any existing Sinch services that you may use. The best part is that your existing login credentials (for Sinch Dashboard or Mailgun Control panel) will be migrated across to create your new Sinch ID.

What is Sinch ID?

Your Sinch ID is a single user identity for all Sinch products and services. With Sinch ID, you can use one set of login credentials and two-factor authentication (2FA) to login to multiple dashboards within our communications ecosystem. We are starting with the Sinch Dashboard and the Mailgun Control Panel, where using the Sinch ID you can now use the same credentials to access both platforms. 

Your Sinch ID will be managed in its own application (https://id.sinch.com), where you can:

•        Enroll in 2FA (SMS or App)
•        Obtain recovery codes
•        Change your password.

How does this impact me?

Important: This change will not affect all users and is being rolled out in a phased manner. 

As an existing customer, you do not have to do anything – your existing email/password and 2FA will be automatically migrated to a Sinch ID.

You will however, notice a different sequence of login pages when you try to log in. But don’t worry, we will guide you step-by-step through the new experience below. 

The New Login Experience!

The new login experience is straightforward – we will walk you through the steps below:

1. Login to the Sinch Customer Dashboard:
   
   
   
   Please enter your email address as normal. Click CONTINUE.
   
2. Your email address will be verified:
   
   
   
   Enter your existing password. It's the same one you've been using to login to the Sinch Dashboard. In other words, although the login experience is a bit different now, your login password has not changed.
   
   Click Continue.
   
   
3. The Verify your identity dialog is displayed:
   
   
   
   Sinch uses Two Factor Authentication (2FA) for added security. A text message will be sent to your verified phone number screen containing your 2FA token code.
   
   Enter the 6-digit token and click Continue.
   
   
4. The first time you log using the new SInch ID, your recovery code is displayed:
   
   
   
   Your recovery code is important as it allows you to verify your account if you lose your 2FA credentials or your 2FA phone. Please copy your recovery code and store it somewhere safe.
   
   Click the check box to confirm you have copied the code and click Continue.
   
   Note: The recovery code is only displayed the first time you log into the Sinch Dashboard using the new SInch ID.
   
   
5. You'll now be logged in and taken to the Sinch Dashboard Welcome page. 

Got Questions?

If you have any questions or concerns, please raise a ticket with the Sinch Support team who will be able happy to assist you!