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When upgrading your account or adding new funds (money) to your account you must pay in a minimum of 10 units of your account currency, for example, $10 USD for US based accounts.   Related Content: How do I add funds (money) to my account? ... View more

You can add funds to your account using Mastercard and Visa credit cards. Additionally you can also use Paypal to add credit to your account.   If you are based in the USA and you previously upgraded your account using American Express (AMEX) then you can also use AMEX as an accepted payment method.    In Brazil, Sinch provides the Boleto Bancário payment method to all of our customers in Brazil alongside the credit card payment options. Refer to the Boleto Payments process for Brazil article to learn more.   Note: The availability of payment options differs by region and account type.   Related Content: Adding Credit to your Sinch Dashboard Account. ... View more

The reason your payment was rejected should be provided in the “Payment history” page under the Billing section.   If your payment was rejected due to your credit card being declined - there are several reasons why this may have happened. Read the following article to learn more:  Why has my card payment been declined?   If you need more information or still have questions, please contact Sinch Support. ... View more

Yes, with the exception of United States and Canada where it is only allowed to pay in USD and CAD by Credit Card.   However, you can pay with AUD, BRL, CAD, CHF, CZK, DKK, EUR, GBP, HKD, HUF, ILS, INR, JPY, MXN, MYR, NOK, NZD, PHP, PLN, RUB, SEK, SGD, THB, TWD and USD using Paypal.   Related Content: How do I add funds (money) to my account? ... View more

To use the automatic recharge feature, you would need a credit card saved on file – refer to How do I save my credit card details?.   Log in to the Sinch Customer Dashboard and select the Billing management option from the Billing menu on the left panel. The Billing management page is displayed:     In the Low balance management section, enter a minimum balance for your account in the Low balance threshold field. If you balance falls below this amount, then you will be notified by e-mail. Please make sure the amount you specify is low enough but allows your account to be recharged without consuming all the balance - to avoid getting your account blocked.   To enable automatic recharge, select the Automatic recharge option and set the amount you would like Sinch to charge your selected card (when your balance falls below the specified Low balance threshold) in the Amount to add field. Click SAVE.   Note: This functionality is only available for prepaid accounts. ... View more

If you are using your credit card to adding funds to your account or when upgrading your account:     Select the Save this card for future payments option to save this card for future payments. Saved cards can be used for Automatic Recharge after the payment is approved.   Related Content: How do I enable Automatic Recharge on my account? ... View more

First-time payments are processed and checked manually, so it might take a couple of days before the upgrade is processed.   Please keep an eye on your e-mail in case an Account Manager reaches out to you, with a request for more information.   Related Content: How do I upgrade my account? ... View more

Log in to the Sinch Customer Dashboard and select the Users Management option from the Settings menu on the left panel. The User management page is displayed:     To invite another user to your account, click INVITE A USER. The Invite a user form is displayed:     Enter the e-mail address for the user you want to invite and select a user type role for this user (refer to What user type roles are available? for a description of the different user types). Click SEND INVITE. ... View more

  When you add a user to an account in the Sinch Customer Dashboard, invite another user to your Sinch account, or update an existing users role you'll be presented with five levels of access (user type roles) to choose from:   User role Dashboard access level Project access level Administrator Full access to all parts of Sinch dashboard Has access to all Projects Member Access to all parts of Sinch dashboard except User management Has access to assigned Projects Support Member Access only to SMS message search and analytics page in Sinch dashboard Has access to assigned Projects Associate Access to all parts of Sinch dashboard except User management and billing Has access to assigned Projects IT Admin Access only to User management page in Sinch dashboard Has access to all Projects   Each user role offers a different level of access to the Sinch dashboard and any projects associated with it:   Administrator The administrator user role is best suited for business owners as it provides access to the entire dashboard. When you open your Sinch account your first user will be assigned Administrator user role. Member The member user role is ideal for developers and users who are primarily using the Sinch APIs as it grants access to the entire dashboard, except for user management. Support Member The support member user role is primarily utilised by employees in support departments for troubleshooting purposes. They can access the SMS message search and analytics page to ensure that everything is running smoothly with the traffic they are using. Associate The associate user role is perfect for all users who are not authorised to view sensitive information, such as user management and billing details. If you don't want one of your employees to see how much money you have on your Sinch account this would be ideal user role for that. IT Admin The IT Admin role is primarily used by internal IT departments within larger companies, as they only need to add or remove new users from the Sinch account. This typically occurs when an employee joins the company, leaves the company, or changes departments.   ... View more

Log in to the Sinch Customer Dashboard and select the User Profile option from the Settings menu on the left panel. The User Profile page is displayed. Scroll down to the Timezone and Date section:     To change your Time zone and Date settings, select your Time zone from the Timezone field and your preferred date format from the Date Format field. Select the 24 Hour Clock option if you want to display times in 24 hour format. Click SAVE, to save your changes. ... View more

To change your Sinch ID Password: Log in to the Sinch Customer Dashboard and select the User Profile icon from the top menu (1). The Settings menu is displayed:   Click your avatar icon or your user name (2). Your User Profile page is displayed: To manage your password, click MANAGE MY SINCH ID. You will be redirected to the Sinch ID site: To change your Password, click Change Password. An email will be sent to your registered email address with instructions for how to reset your password. ... View more

At Sinch, we know how important keeping your data – and your customers’ data – safe is to the success of your business. Therefore, all customers logging in to the Sinch Customer Dashboard (dashboard.sinch.com) using their mobile phone must use authentication.   When you sign up for a Sinch Account on the Sinch Customer Dashboard you need to provide a phone number as part of the sign-up process. Sinch will verify this phone number and once it has been successfully verified, your phone number will be used for: Two Factor Authentication (2FA Security) For sending test messages.   Note: Users who are invited to an account are also mandated to verify their mobile phone. Once you are signed up you can configure your 2FA settings to change your authentication type to use a software-based authenticator such as Google authenticator. Refer to the article How do I configure 2FA in the Sinch Customer Dashboard? to learn how.   Related Content: How do I configure 2FA in the Sinch Customer Dashboard? How do I update my phone number in the Sinch Customer Dashboard? ... View more

To change your user settings: Log in to the Sinch Customer Dashboard and select the User Profile icon from the top menu (1). The Settings menu is displayed:   Click your avatar icon or your user name (2). Your User Profile page is displayed: To update your contact details, enter your new contact details in the Contact Details section and click SAVE. To update your timezone, enter your new timezone details in the Timezone and Date section and click SAVE. Related Topics Learn how to change your 2FA phone number. ... View more

Some services are country specific and are configured upon account creation to achieve the highest performance and delivery in those countries. As a result it is not possible to change the country after account creation.   However, you can create another account in another country using a different e-mail address and invite your main e-mail to the new account. You can switch between accounts from the account selector (highlighted in red) in the top bar:   ... View more

Log in to the Sinch Customer Dashboard and select the Account details option from the Settings menu on the left panel. The Account details page is displayed:     To change your account name, enter the new name in the Account name field and click SAVE.   To change your billing address, enter the new address in the Billing details field and click SAVE. You can also enter your billing address when you upgrade your account. ... View more