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When upgrading your account or adding new funds (money) to your account you must pay in a minimum of 10 units of your account currency, for example, $10 USD for US based accounts.   Related Content: How do I add funds (money) to my account? ... View more

You can add funds to your account using Mastercard and Visa credit cards. Additionally you can also use Paypal to add credit to your account.   If you are based in the USA and you previously upgraded your account using American Express (AMEX) then you can also use AMEX as an accepted payment method.    In Brazil, Sinch provides the Boleto Bancário payment method to all of our customers in Brazil alongside the credit card payment options. Refer to the Boleto Payments process for Brazil article to learn more.   Note: The availability of payment options differs by region and account type.   Related Content: Adding Credit to your Sinch Dashboard Account. ... View more

The reason your payment was rejected should be provided in the “Payment history” page under the Billing section.   If your payment was rejected due to your credit card being declined - there are several reasons why this may have happened. Read the following article to learn more:  Why has my card payment been declined?   If you need more information or still have questions, please contact Sinch Support. ... View more

Yes, with the exception of United States and Canada where you are only allowed to pay in USD and CAD by Credit Card.   However, you can pay with AUD, BRL, CAD, CHF, CZK, DKK, EUR, GBP, HKD, HUF, ILS, INR, JPY, MXN, MYR, NOK, NZD, PHP, PLN, RUB, SEK, SGD, THB, TWD and USD using Paypal.   Related Content: How do I add funds (money) to my account? ... View more

Automatic Recharge is a very useful feature where, if your account balance falls below certain predefined thresholds then you can automatically add credit to your account, using your saved credit card details.   Note: This functionality is only available for prepaid accounts.   To enable Automatic Recharge on your account:   Log in to the Sinch Build Dashboard and select your profile icon in the top right corner. Your profile menu is displayed:   Click the Billing option. The Billing Overview page is displayed. Select the Credit Management option from the Billing left hand menu. The Credit management page is displayed: The Low credit management section allows you to set a threshold where you will be notified when your available credit falls below the defined threshold(s). You can add a maximum of 3 thresholds.  Enter a value in the first low credit threshold field. Click Add another if you want to add more credit notification thresholds. If you balance falls below this amount, then you will be notified by e-mail. To update your notifications preferences go to: Dashboard Biiling Notifications. Please make sure the amount you specify is low enough but allows your account to be recharged without consuming all the balance - to avoid getting your account blocked.   To enable automatic recharge, select the Automatic recharge option and set the amount you would like Sinch to auto recharge your account (when your balance falls below the specified Low balance threshold) in the Payment amount field. You have two options to auto recharge your account:   Charge my card - Select this  option to recharge your account using your saved credit card.  Note: To use this option, you need a credit card saved on file – refer to How do I save my credit card details?. Send me a bank transfer instruction - Select this option to get a bank transfer instruction when your credit reaches the threshold. You will need to initiate the payment. The funds will be added to your account when received into our bank. This can take a few days depending on bank policies, type of transfer and bank location. Click Save.   Related Content: Why is Automatic Recharge not working? Why wasn’t the Automatic Recharge activated? ... View more

If you are using your credit card to add funds to your account or when upgrading your account:     Select the Save this card for future payments option to save this card for future payments. Saved cards can be used for Automatic Recharge after the payment is approved.   Related Content: How do I enable Automatic Recharge on my account? ... View more

First-time payments are processed and checked manually, so it might take a couple of days before the upgrade is processed.   Please keep an eye on your e-mail in case an Account Manager reaches out to you, with a request for more information.   Related Content: How do I upgrade my account? ... View more

To invite another user to your Sinch Dashboard account, take the following simple steps: Log in to the Sinch Build Dashboard and select your profile icon in the top right corner. Your profile menu is displayed: Click the User Management option. The User management page is displayed: To invite users to your account, click Invite users. The Invite a user form is displayed: Enter the e-mail addresses for the users you want to invite in the Email field and select a user type role for these users from the following options in the Role section: - Administrator  - Member - Support member - Limited member - User manager. The main attributes of each role are shown below each role. Refer to What user type roles are available? for a more detailed description of the different user type roles. Once you have completed the form, click Send x invite (where x is the number of invites you are sending) to send the invites to your specified users. ... View more

  When you add a user to an account in the Sinch Build Dashboard, invite another user to your Sinch account, or update an existing users role you'll be presented with five levels of access (user type roles) to choose from:   User role Dashboard access level Project access level Administrator Full access to all parts of Sinch dashboard Has access to all Projects Member Access to all parts of Sinch dashboard except User management Has access to assigned Projects Support Member Access only to SMS message search and analytics page in Sinch dashboard Has access to assigned Projects Associate Access to all parts of Sinch dashboard except User management and billing Has access to assigned Projects IT Admin Access only to User management page in Sinch dashboard Has access to all Projects   Each user role offers a different level of access to the Sinch dashboard and any projects associated with it:   Administrator The administrator user role is best suited for business owners as it provides access to the entire dashboard. When you open your Sinch account your first user will be assigned Administrator user role. Member The member user role is ideal for developers and users who are primarily using the Sinch APIs as it grants access to the entire dashboard, except for user management. Support Member The support member user role is primarily utilised by employees in support departments for troubleshooting purposes. They can access the SMS message search and analytics page to ensure that everything is running smoothly with the traffic they are using. Associate The associate user role is perfect for all users who are not authorised to view sensitive information, such as user management and billing details. If you don't want one of your employees to see how much money you have on your Sinch account this would be ideal user role for that. IT Admin The IT Admin role is primarily used by internal IT departments within larger companies, as they only need to add or remove new users from the Sinch account. This typically occurs when an employee joins the company, leaves the company, or changes departments.   ... View more

To configure your time zone and date: Log in to the Sinch Customer Dashboard and select the User Profile icon from the top menu (1). The Settings menu is displayed:   Click your avatar icon or your user name (2). Your User Profile page is displayed: To update your timezone, enter your new timezone details in the Timezone and Date section and click SAVE. Related Topics How do I update my user settings? Learn how to change your 2FA phone number. ... View more

To change your Sinch ID Password: Log in to the Sinch Build Dashboard and select the User Profile icon from the top menu (1). The Settings menu is displayed:   Click your avatar icon or your user name (2). Your User Profile page is displayed: To manage your password, click MANAGE MY SINCH ID. You will be redirected to the Sinch ID site: To change your Password, click Change Password. An email will be sent to your registered email address with instructions for how to reset your password. ... View more

At Sinch, we know how important keeping your data – and your customers’ data – safe is to the success of your business. Therefore, all customers logging in to the Sinch Dashboard (dashboard.sinch.com) using their mobile phone must use authentication.   When you sign up for a Sinch Account on the Sinch Dashboard you need to provide a phone number as part of the sign-up process. Sinch will verify this phone number and once it has been successfully verified, your phone number will be used for: Two Factor Authentication (2FA Security) For sending test messages.   Note: Users who are invited to an account are also mandated to verify their mobile phone. Once you are signed up you can configure your 2FA settings to change your authentication type to use a software-based authenticator such as Google authenticator. Refer to the article How do I configure 2FA in the Sinch Customer Dashboard? to learn how.   Related Content: How do I configure 2FA in the Sinch Customer Dashboard? How do I update my phone number in the Sinch Customer Dashboard? ... View more

To change your user settings: Log in to the Sinch Customer Dashboard and select the User Profile icon from the top menu (1). The Settings menu is displayed:   Click your avatar icon or your user name (2). Your User Profile page is displayed: To update your contact details, enter your new contact details in the Contact Details section and click SAVE. To update your timezone, enter your new timezone details in the Timezone and Date section and click SAVE. Related Topics Learn how to change your 2FA phone number. ... View more

Some services are country specific and are configured upon account creation to achieve the highest performance and delivery in those countries. As a result it is not possible to change the country after account creation.   However, you can create another account in another country using a different e-mail address and invite your main e-mail to the new account. You can switch between accounts from the account selector in your profile menu in the top bar:     Click the arrow next to your existing account and select the account you want to switch to, from the drop-down list. ... View more

To change your account name you will need to contact your account manager at onlineteam@sinch.com.   To update your billing address, take the following simple steps:   Log in to the Sinch Build Dashboard and select your profile icon in the top right corner. Your profile menu is displayed: Click the Billing option. The Billing Overview page is displayed. From the Billing menu on the left panel, click Billing Management. The Billing Management page is displayed: To change your billing address, enter the new address in the Billing Details fields and click SAVE. You can also enter your billing address when you upgrade your account. Note: If you encounter any issues when trying to update your billing address, please contact your account manager at onlineteam@sinch.com. ... View more