In addition to facilitating conversations on many existing communication channels, Conversation API allows you to manage your own chat client(s) and push notifications through the Sinch Chat and Sinch Push channels:
| |
Description |
Use cases |
| Sinch Chat |
This Conversation API channel allows you to send and receive messages through customizable chat clients integrated with your own apps and sites. Sinch Chat is built for moments when the customer is inside your experience — in your app or on your website — and needs to be supported, guided, or converted in real time. |
- Live customer support
- Automated support with bot deflection
- Chat-assisted sales
- Proactive in-app engagement
|
| Sinch Push |
This Conversation API channel allows you to send push notifications to your customers. Sinch Push is built for moments when the customer is not in your app or on your site, and you need to bring them back or inform them in real time. |
- Cart abandonment recovery
- Transactional notifications
- Promotional campaigns
- Re-engagement of lapsed users
|
Chat and Push are delivered through the same unified SDK, so a single integration covers both products on all supported platforms, including:
- Web
- iOS
- Android
- React Native
Because they are treated as Conversation API channels, Sinch Chat and Sinch Push have their own entries in Conversation API's channel-specific developer documentation. You can also find documentation to help you get started with Conversation API overall on our developer documentation site.
Learn more about Sinch Chat and Sinch Push.
