Yes, you can add custom keywords to the existing opt-in and opt-out keyword list used by the consent management functionality.
Both auto-replies and trigger keywords have defaults for the English, Spanish, and Portuguese languages. The defaults are described below:
| Language | Opt-out type | Opt-out keywords | Opt-in keywords | Opt-out auto-reply | Opt-in auto-reply |
|---|---|---|---|---|---|
| English | ALL | "STOP", "UNSUBSCRIBE", "OptOut_All_EN" | "START", "SUBSCRIBE", "OptIn_All_EN" | "Your request to leave has been accomplished." | "Your request to get back has been accomplished." |
| English | MARKETING | "STOP MARKETING", "UNSUBSCRIBE MARKETING", "OptOut_Marketing_EN" | "START MARKETING", "SUBSCRIBE MARKETING", "OptIn_Marketing_EN" | "Your request to leave has been accomplished." | "Your request to get back has been accomplished." |
| English | NOTIFICATION | "STOP NOTIFICATION", "UNSUBSCRIBE NOTIFICATION", "OptOut_Notification_EN" | "START NOTIFICATION", "SUBSCRIBE NOTIFICATION", "OptIn_Notification_EN" | "Your request to leave has been accomplished." | "Your request to get back has been accomplished." |
| Spanish | ALL | "DETENER", "SALIR", "OptOut_All_ES" | "VOLVER", "RECIBIR", "OptIn_All_ES" | "Su solicitud de salida se ha cumplido." | "Su solicitud de regreso ha sido concedida." |
| Spanish | MARKETING | "DETENER MARKETING", "SALIR MARKETING", "OptOut_Marketing_ES" | "VOLVER MARKETING", "RECIBIR MARKETING", "OptIn_Marketing_ES" | "Su solicitud de salida se ha cumplido." | "Su solicitud de regreso ha sido concedida." |
| Spanish | NOTIFICATION | "DETENER NOTIFICACIÓN", "SALIR NOTIFICACIÓN", "OptOut_Notification_ES" | "VOLVER NOTIFICACIÓN", "RECIBIR NOTIFICACIÓN", "OptIn_Notification_ES" | "Su solicitud de salida se ha cumplido." | "Su solicitud de regreso ha sido concedida." |
| Portuguese | ALL | "PARAR", "CANCELAR", "OptOut_All_PT" | "VOLTAR", "RECEBER", "OptIn_All_PT" | "Seu pedido de saída foi atendido." | "Seu pedido de voltar foi atendido." |
| Portuguese | MARKETING | "PARAR MARKETING", "CANCELAR MARKETING", "OptOut_Marketing_PT" | "VOLTAR MARKETING", "RECEBER MARKETING", "OptIn_Marketing_PT" | "Seu pedido de saída foi atendido." | "Seu pedido de voltar foi atendido." |
| Portuguese | NOTIFICATION | "PARAR NOTIFICAÇÃO", "CANCELAR NOTIFICAÇÃO", "OptOut_Notification_PT" | "VOLTAR NOTIFICAÇÃO", "RECEBER NOTIFICAÇÃO", "OptIn_Notification_PT" | "Seu pedido de saída foi atendido." | "Seu pedido de voltar foi atendido." |
After enabling consent management, it is also possible to customize the keywords and auto-replies used for consent management.
To customize the keywords and auto-replies used for consent management:
- Log in to the Sinch Build Dashboard.
-
Navigate to the Apps tab under Conversation API. The Conversation apps page is displayed:
-
Click the Conversation API app on which consent management has been activated. Then, navigate to the Consent Management section and click Edit consent management:
- The customization's list can be seen next to consent management settings. To create a new customization, click CREATE NEW:
- Select the language for which you are defining keywords and messages from the Language drop-down list:
- After selecting a language, populate the form with the required information:
For information on Conversation API's consents endpoint, see our API reference documentation.
