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Sinch Contact Pro (cloud service) Solution Brief

Community Manager
Community Manager

Sinch Contact Pro (cloud service) puts a Cloud-based con­tact center solution at your fingertips. Running alongside your business apps, or embedded in them, Sinch Contact Pro ties all your digital service channels together - across business units or around the globe - to deliver a streamlined, consistent, satisfying customer experience. Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue while delivering relevant, personal­ized information to facilitate first-contact resolution. Your agents have the tools and real-time customer information they need right in the business appli­cations they use every day.


Because Sinch Contact Pro cloud service runs in the Cloud, you avoid the cost and sluggishness of traditional customer service infrastructure and can improve your agility to compete better in today's customer-driven, fast­ changing markets. 


To learn more read the Sinch Contact Pro Solution Brief.


Shahzad Ismail
Head of Knowledge Management and Community Engagement, Sinch