Showing results for 
Show  only  | Search instead for 
Did you mean: 

Within a conversation, speakers remember pieces of info to steer the conversation in relevant ways. When building your chatbot on Sinch Engage, there are two solutions for remembering information about your customer:

  • customer properties, which are customer details like their name or email address. You can create more customer properties under the Customers tab. Customer properties are relevant for multiple conversations.
  • variables, which are pieces of info relevant to a particular chatbot conversation. These cannot be used by an agent. For instance, a variable could be the type of pizza that the customer wants to order. There are two ways of collecting variables: with a Collect info block, or under button click.

Variables and customer properties have a name and a value. The name is used to refer to the variable or property. The value is what the variable or property represents.Screenshot 2023-07-26 at 10.04.55.png


See also:

Create a customer property

Collect info in your conversation

Save a button click into a variable

Version history
Last update:
‎07-27-2023 02:31 AM
Updated by: