Within a conversation, speakers remember pieces of info to steer the conversation in relevant ways. When building your chatbot on Sinch Engage, there are two solutions for remembering information about your customer:
- customer properties, which are customer details like their name or email address. You can create more customer properties under the Customers tab. Customer properties are relevant for multiple conversations.
- variables, which are pieces of info relevant to a particular chatbot conversation. These cannot be used by an agent. For instance, a variable could be the type of pizza that the customer wants to order. There are two ways of collecting variables: with a Collect info block, or under button click.
Variables and customer properties have a name and a value. The name is used to refer to the variable or property. The value is what the variable or property represents.
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