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Videos, images, and gifs are a big part of how people chat online. Therefore, Media steps give great added value to your conversation design if you want to polish your bot's personality, mood, and naturalness. 


With the Media step, your bot can respond media components of different types:

  • Images: all typical image types, such as jpg, png and gif are supported on our platform.
  • Video: the following video formats are supported: mp4, ogv, webm.
  • Audio: currently we only support MP3 as an audio format.
  • Files: currently only PDF is supported.


To add a Media to your bot:

  1. Add a Media step to your block.


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 3. Click on Choose file and locate the file on your workstation. Alternatively, you can also provide the URL to your file.


Screenshot 2023-11-22 at 15.28.25.png

 4. Select the media type. In this case, you select Image.


Screenshot 2023-11-22 at 17.34.11.png

5. Click Save to save the change that you just make and name the block to Media.


Screenshot 2023-11-22 at 17.35.58.png

6. Test the bot by clicking the play button to see the result. 


Screenshot 2023-11-22 at 17.38.02.png

See also:

[New bot builder] Add buttons to your flow

[New bot builder] Add carousel to your Facebook bot

[New bot builder] Add List messages to your WhatsApp bot




Version history
Last update:
‎01-02-2024 04:26 AM
Updated by: