The WhatsApp channel offers multiple interactive messages, including list messages. List messages are a menu of up to 10 options from which users can make a selection. On Sinch Engage, you can add list messages to your chatbot by using multiple buttons inside Reply buttons.
Your can either watch the video, or follow the step-by-step instructions below.
To add a list message to your chatbot:
- Add a Reply button block to your canvas.
- Open the Reply buttons block to edit it. In this example, our bot helps customers to choose a pizza to order.
- Modify the title and text field accordingly
- Add one Go-To button for each type of pizza. You can add up to 10 options here.
- Click Save.
- Publish your bot.
- Test your bot on WhatsApp. To be able to do this, you need to have WhatsApp set up as a channel.
- the list of buttons is hidden under Menu.
- Click on Menu.
- Select your option.
- the list of buttons is hidden under Menu.
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