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The WhatsApp channel offers multiple interactive messages, including list messages. List messages are a menu of up to 10 options from which users can make a selection. On Sinch Engage, you can add list messages to your chatbot by using multiple buttons inside Reply buttons


Your can either watch the video, or follow the step-by-step instructions below.


To add a list message to your chatbot:

  1. Add a Reply button block to your canvas.A.png
  2. Open the Reply buttons block to edit it. In this example, our bot helps customers to choose a pizza to order.
    • Modify the title and text field accordingly
    • Add one Go-To button for each type of pizza. You can add up to 10 options here.B.png
  3. Click Save
  4. Publish your bot.
  5. Test your bot on WhatsApp. To be able to do this, you need to have WhatsApp set up as a channel.
    • the list of buttons is hidden under Menu.C.png
    • Click on Menu.
    • Select your option. D.png

See also:

Add reply buttons to your chatbot

Format your WhatsApp messages

Connect WhatsApp

Version history
Last update:
‎07-25-2023 05:38 AM
Updated by: