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10DLC is ideal for A2P transactional messages and has many use cases, some of which are outlined in the table below:




2FA *

Any authentication, verification, or one-time passcode

Account Notifications *

Standard notifications for account holders, relating to and being about an account

Customer Care *

All customer care interaction, including but not limited to account management and customer support

Delivery Notifications *

Notification about the status of the delivery of a product or service

Fraud Alert Messaging *

Notifications regarding potential fraudulent activity on a user's account

Higher Education *

Messaging created on behalf of Colleges or Universities, including School Districts and education institutions. This use case is NOT for the "free to the consumer" messaging model

Low Volume Mixed *

For Brands that have multiple use cases and only need very low messaging throughput. Examples include: test or demo accounts, small businesses (single Doctor's office, single Pizza shop etc.)

Marketing *

Any communication that includes marketing and/or promotional content

Mixed *

Any messaging campaign containing 2 to 5 standard uses cases.

Polling and voting *

The sending of surveys and polling/voting campaigns for non political arenas.

Public Service Announcement *

Informational messaging to raise an audience's awareness about important issues

Security Alert *

A notification that the security of a system, either software or hardware, has been compromised in some way and there is an action you need to take.

Agents and Franchises **

Agents; franchises; local branches

Note: Post-registration approval by MNO is required for this Use Case.

Charity **

Communications from a registered charity aimed at providing help and raising money for those in need. Includes: 501c3 Charities. Does not include: Religious organizations

Note: Post-registration approval by MNO is required for this Use Case.

Emergency **

Notification services designed to support public safety/health during natural disasters, armed conflicts, pandemics, and other national or regional emergencies.

Note: Only MNO pre-approved CSPs are eligible for this Use Case.

K-12 Education **


Campaigns created for messaging platforms that support schools from grades K - 12, and distance learning centers. This is not for Post-Secondary schools. Post-registration approval by MNO is required for this Use Case.

Political **

Part of organized effort to influence decision making of specific groups. Available only to Non-Profit entities with a Campaign Verify token or Aegis Political Vet, or Non Profit entities with a verified 501(c)(3/4/5/6) tax exempt status.
Note: Only pre-vetted Brands are eligible for this Use Case. Please register at and select 'Import Vetting' on the Brand Details page to unlock the Political Use Case, or apply for Aegis Political Vetting on the Brand Details page.

Proxy ** Peer-to-peer, app-based group messaging with proxy/pooled numbers. Supporting personalized services and non-exposure of personal numbers for enterprise or A2P communications

Social **

Communication between public figures/influencers and their communities. Examples include: YouTube Influencers' alerts or Celebrity alerts

Note: Only MNO pre-approved CSPs are eligible for this Use Case.

Sweepstakes **

All sweepstakes messaging.


* These are "Standard" campaign use cases. Standard Use Cases are immediately available for all qualified registered Brands and do not require Vetting or pre/post approval by MNOs.


** These are "Special" campaign use cases. Special Use Cases are sensitive or critical in nature and may require Vetting or pre/post registration approval by MNOs. Requirements may vary according to each MNO.


Visit the 10DLC Product Page to learn more about how Sinch can help you increase delivery rates and get higher throughput in comparison with long numbers, using 10DLC.

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Last update:
‎01-22-2024 12:18 PM
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