Sinch Community

FCC Revocation Rule 64.1200 (a)(12) -> Effective April 11 Some important news regarding the effective date for this policy.  The FCC has delayed the “reasonable methods” provision of the new revocation of consent regulations until April 11, 2026, in its Order released just four days before the revocation rules were set to take effect on April 11, 2025. In response to waiver requests from several banking and financial institutions, the FCC acknowledged that businesses need additional time to implement revocation procedures that are both cost-effective and compliant with the new rules. Implementation is particularly challenging for organizations that use multiple communication systems or must coordinate revocations across various consumer-facing business units. Despite this limited delay, the FCC emphasized that compliance with other provisions of the new revocation rules remains mandatory starting April 11, 2025. These include amendments to sections 47 C.F.R. § 64.1200(a)(9)(i)(F) and (d)(3).  The FCC has delayed implementation of this rule only as it relates to this broad application of opt-outs across unrelated communications. The rest of the new TCPA rule — including requirements to honor common opt-out keywords and process revocations within 10 business days — is still on track to go into effect on April 11, 2025. Although the implementation deadline has been extended, it is unlikely the rules will be overturned. There is no active legal challenge, and the rules received unanimous FCC approval, consistent with the agency’s broader effort to empower consumers in choosing who may contact them.   Businesses should continue preparing for compliance by: Updating processes to coordinate opt-outs across communication channels (e.g., calls vs. texts). Training staff on recognizing valid revocation requests. Setting clear parameters to identify when a call or text should be treated as a revocation. Establishing review mechanisms to ensure opt-outs are properly tracked and honored.   This supplementary Order allows consumers to revoke their consent to receive unwanted communications, such as telemarketing calls or SMS messages, at any time and through any reasonable means. This rule is also wrapped up under TCPA and is aimed at protecting consumers from unwanted or abusive communications. Key Aspects of the FCC Revocation Rule: Right to Revoke Consent: Consumers can withdraw their consent to receive calls or texts at any time. This revocation can apply to robocalls, telemarketing calls, or promotional SMS messages. Reasonable Means for Revocation: The rule allows consumers to revoke consent in any reasonable manner, which could include verbal requests, written requests, or replying with keywords (such as "STOP" to an SMS). There is no specific requirement for how consent must be revoked; it must simply be clear that the consumer no longer wishes to receive communications. The Order provides a list of keywords, with some new inclusions, revoke and opt out, in addition to the already mandatory list of stop, end, quit, unsubscribe and cancel that, if used, conclusively revoke consent and cannot be challenged. The list is not intended to be exhaustive. If a consumer uses a word or phrase not included in the Order, a rebuttable presumption is created “that the consumer has revoked consent, absent evidence to the contrary.” While this rebuttable presumption appears to be broad, the burden of proof still largely rests on the consumer. In the event of a dispute, consumers must point to the precise message or method used to convey their revocation of consent, and a court may look at the totality of circumstances surrounding the situation to determine “whether the consumer had a reasonable expectation that they could effectively communicate their request for revocation to the caller in that circumstance.” The Order clarifies that revocation of consent from a particular type of robocall or robotext operates as revocation of consent to all robocalls and robotexts from the caller or sender to that phone number. Once consent is revoked, a caller or sender cannot make robocalls or send robotexts to the recipient absent an applicable exemption. If an exemption applies, a caller or sender must comply with the conditions on the number and frequency of their communications, and the recipient can choose to opt out of receiving the exempted communications. The Order states that revocation of consent to receiving robocalls and robotexts operates separately from the ability of callers to make informational calls without consent. *It is recommended that you apply logic and consideration if your brand hosts multiple campaigns that are one-time, transactional and promotional in nature.  Ensuring that continued engagement with the subscriber involves only messaging they wish to receive. Obligation on Businesses: Once consent is revoked, businesses are required to stop contacting the consumer immediately. Failure to honor the revocation can result in penalties and lawsuits under the TCPA. Consumer Protection: The rule empowers consumers by ensuring they maintain control over the communications they receive. This rule has been confirmed by courts to apply even if the initial consent was given freely. Please note that our US Tier 1 carrier partners already established Best Practices for aggregators like Sinch to communicate downward to our customers to implement "other" opt-out keywords, to monitor  subscriber sentiment and if applicable to incorporate opt out keywords in other languages. We shared these in February 2024 as a CN they can also be found here in Community Sinch Opt-out Guide  If you have any questions please reach out to your Legal, your Sinch Account Manager or a member of the North American Compliance Team.   ... View more

The Messaging Team at Sinch wants to offer some suggestions for best practices for sending during the highest messaging periods of the year.  To ensure the best deliverability with the lowest latency we have increased our SMS and MMSC platform capacity for extra headroom and worked with our MNO partners to add additional capacity to support the large volume of traffic expected during the busy period leading up to and thru Black Friday and Cyber Monday.  There are also some simple steps offered below you can take to maintain high deliverability during the busy retail holiday periods.     KEY DATES  Black Friday: November 24, 2023  Cyber Monday: November 27, 2023     GENERAL BEST PRACTICES Avoid sending at top of the hour. That is when MNO networks are busiest Consider alternate sending times during peak MNO Network Sending times. 930am-3pm EST Use Shorter delivery validity period (where our apis support this) Avoid using multipart messages if possible.   Special Considerations for 10DLC All 10DLC traffic MUST be properly registered sending into the USA. Send within your brand’s and campaign’s sending limits. These can be found in our 10DLC Guide. Please review our 10DLC Messaging FAQ's for more guidance on sending limits and registration.   MMS Avoiding sending during top of the hour times, especially important where MNO networks are busiest. Make sure to only send MMS Best Practices for Images & Videos. ... View more

Question What Senders (Originators, Numbers) are supported in the US for A2P SMS/MMS Services?   Answer All A2P Senders in the US are Dedicated 2-way Products.  They all require some level of registration for the Brand (Sender) to the number(s).  They all must support/respond accordingly to mandatory Keywords for STOP (Opt-out) and HELP (Customer Support).  Supported Originators are Short Code, 10DLC (Local Numbers) and Toll Free Numbers (TFN).  Alpha is not supported today. ... View more