Sinch Community

Roland_Ian · ‎01-09-2024

App to App push for iOS is documented here: https://developers.sinch.com/docs/in-app-calling/ios/push-notifications-callkit/ You will need to provide us with your APNS Authentication Signing Key https://developers.sinch.com/docs/in-app-calling/ios/push-notifications-callkit/#configuring-an-apns-authentication-signing-key We will then send the push to Apple and they will in turn send it to the handset. If you use Android we will require your FCM sender id and Registration token https://developers.sinch.com/docs/in-app-calling/android/push-notifications/ https://developers.sinch.com/docs/in-app-calling/android/push-notifications/#fcm-step-4-acquire-fcm-push-configuration

Roland_Ian · ‎01-09-2024

Hi Dylan As I stated we do not support incoming PSTN (real or virtual number) to a purchased Sinch Virtual number that then pushes to an iOS SDK (In-app Voice SDK client). You have to use a conference to connect both legs here. As you will see from the call scenarios listed in our documentation, phone to app is not listed. Phone to phone calls Text-to-speech calls App to phone calls App to app calls Conference calls SIP trunking calls For the SVAML connectMXP, this only works for application-to-application calls (in-app only) no phone to application. https://developers.sinch.com/docs/voice/api-reference/svaml/actions/#connectmxp Hope this helps clarify a little.

Roland_Ian · ‎01-08-2024

Sorry, we do not support direct PSTN origination call to in-app Voice SDK client. You have to use a conference to anchor the media portion of the call for the in-app leg. A word about push: This would be either FCM or APN depending if the handset is Android or Apple. The push would be sent to the device for: media connection to the conference after the conference callout media connection to the in-app peer (or proxy to peer) depending on the external network restrictions. After another in-app Voice SDK client has placed a call to another in-app Voice SDK client Direct calling support You can however achieve the other way round in-app -> PSTN

Roland_Ian · ‎01-08-2024

Hi, You cannot call directly from PSTN to an In-app you will have to use a conference. Pre-requisite Start an in-app SDK client (user123) Incoming PSTN call to a Sinch Virtual number PSTN originating call to Sinch Virtual Number -> (ICE) -> (your Backend) -> (SVAML ConnectConf) (e.g.myconfid123) PSTN leg is now in conference myconfid123 Conference callout using calling API In parallel (or after you get the ICE above. ) conferenceCallout using destination -> endpoint -> username (user123) In-app leg is now in conference myconfid123 https://developers.sinch.com/docs/voice/api-reference/voice/tag/Callouts/#tag/Callouts/operation/Callouts!path=conferenceCallout/destination&t=request Poll the conference for participants (If you want to see which parties are still in Conference) https://developers.sinch.com/docs/voice/api-reference/voice/tag/Conferences/#tag/Conferences/operation/Calling_GetConferenceInfo Hangup the call on the incoming DICE (from in-app let) https://developers.sinch.com/docs/voice/api-reference/voice/tag/Conferences/#tag/Conferences/operation/Calling_KickConferenceAll https://developers.sinch.com/docs/voice/api-reference/voice/tag/Conferences/#tag/Conferences/operation/Calling_KickConferenceParticipant Hope this helps.

Roland_Ian · ‎12-13-2023

Hi, Can you provide the URL of the demo sample you are using.

Roland_Ian · ‎12-08-2023

Hi, We see you have a ticket open at the moment regarding this enquiry. We will communicate with you on this! Thanks

Roland_Ian · ‎11-23-2023

This indicates that the device has no Automatic Gain Control API available to webRTC on this iOS device. This is IOS so it does have its own automatic gain control In IOS 13+ you can check for this being active. https://developer.apple.com/documentation/avfaudio/avaudioinputnode/3152102-voiceprocessingagcenabled?language=objc We strongly advise you to upgrade to the latest version of the iOS SDK as the version you are running is out of support. Download latest SDK https://developers.sinch.com/docs/in-app-calling/sdk-downloads/ Release notes for IOS SDK https://developers.sinch.com/docs/in-app-calling/ios/release-notes/

Roland_Ian · ‎11-01-2023

Hi I have looked and user-698-staging Does not have any push token registered. Please review https://developers.sinch.com/docs/in-app-calling/ios/push-notifications-callkit/ and you can also inspect the sample applications with the SDK for this functionality.

Roland_Ian · ‎10-26-2023

Hi Unfortunately when the destination is type "username" in the Voice / Calling API ConferenceCallout enableACE and enableDICE are not supported for this type currently. I will request an update to the documentation to make this clearer. To monitor the inApp conference leg as mentioned before I would recommend. Verify your participants in the conference with Get Conference Info, implementing logic to kick from the conference once you have verified one leg has left the conference. This is the current recommended solution to manage the inApp conference leg.

Roland_Ian · ‎10-17-2023

Hi, Please reach out to onlineteam@sinch.com with your requirements.

Roland_Ian · ‎10-13-2023

Hi Sure. You are already doing this part. When you issue { "action": { "name": "ConnectConf", "conferenceId": "InAppToPSTN", "moh": "ring" } } You will have recieved a call-id in the ICE event: 'ice', callid: '9ae753-nnnn-481c-nnnn-8dc81c1f8287', callResourceUrl: 'https://calling-euc1.api.sinch.com/calling/v1/calls/id/9ae753-nnnn-481c-nnnn-8dc81c1f8287', timestamp: '2023-10-04T08:47:56Z', version: 1, userRate: { currencyId: 'USD', amount: 0.2 }, cli: '4611111111', to: { type: 'did', endpoint: '+4622222222 }, domain: 'pstn', applicationKey: 'XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX', originationType: 'PSTN', rdnis: In the ICE is contained the call-id 9ae763... in the example above It will be used in the portion of the call-id in kick participant. https://developers.sinch.com/docs/voice/api-reference/voice/tag/Conferences/#tag/Conferences/operation/Calling_KickConferenceParticipant For example: DELETE https://calling.api.sinch.com/calling/v1/conferences/id/{myconference}/{9ae753-nnnn-481c-nnnn-8dc81c1f8287} for the pstn leg

Roland_Ian · ‎10-06-2023

Please can you reach out to onlineteam@sinch.com and they will assist you with your enquiry. Please state you were referred by me from community.sinch.com

Roland_Ian · ‎10-05-2023

I will need to put you in touch with a sales representative. Could you let me know which region you are in? Thanks.

Roland_Ian · ‎10-04-2023

No, but doing this will enable you to proceed I believe: 1: Dial your purchased number (DiD) and put the PSTN leg into the conference with connectConf The ICE from this will arrive with call-id 2. Use conferenceCallout to put the inApp leg into the conference You call Id will be returned form the API call. 3. Verify your participants in the conference with Get Conference Info GET https://calling.api.sinch.com/calling/v1/conferences/id/{conference_name} in this case the conference_name being InAppToPSTN { "participants": [ { "cli": "+46111111111", "id": "XXXXXXX-7859-422e-8d14-XXXXXXXXXXXX", "duration": 22, "muted": false, "onhold": false }, { "cli": " +46222222222", "id": "XXXXXX-c1da-49b7-b1e1-XXXXXXXXXXXX", "duration": 11, "muted": false, "onhold": false } ] } 4. When you recieve the DICE for the PSTN leg you can run Get Conference Info to see if all participants have left, if the mxp leg has not hung up you can issue Kick participant DELETE https://calling.api.sinch.com/calling/v1/conferences/id/{confererence_name}/{callid} { "participants": [] } If the participants array is empty then the conference is finished.

Roland_Ian · ‎10-03-2023

Hi Sorry for the delay in responding here. Currently we do not support ACE or DICE for connectConf towards an inApp destination. If this changes I will update on this thread. We will alter the documentation to make this a bit clearer. I am checking if

Roland_Ian · 05-11-2023

Documentation API Documentation for Voice Calling API: https://developers.sinch.com/docs/voice/api-reference/ SDKs Android : https://developers.sinch.com/docs/in-app-calling/android-cloud/ iOS : https://developers.sinch.com/docs/in-app-calling/ios-cl...

Roland_Ian · 11-15-2022

What’s a callback? When using the Sinch Voice platform in many use cases a callback server will be required to control the flow of a call. Why do I need a callback server? This is for you to be able to have control over certain elements, such as: aut...

Roland_Ian · 05-28-2021

Starting on Android SDK 3.13.1 we have added support for automatic audio routing, which allows directing output to Bluetooth, wired speakerphone etc. – using the AudioController interface, at the method called enableAutomaticAudioRouting. Refer to th...

Roland_Ian · 05-28-2021

Sinch In-App Video supports the following CODECS: Native platform Codecs Notes iOS and Android Hardware H264 if available or software H264 Javascript VP8 VP9 all supported WebRTC browser codecs Visit the Sinch Documentation site to learn how you can ...

Roland_Ian · 05-28-2021

In general, No. The two main mobile operating systems Android and iOS require that applications should not stay in the foreground and be active listening for calls. Therefore push notifications were developed to allow an application to be activated f...

Roland_Ian · 03-18-2024

Hi, To capture a response you will need recording and transcription https://developers.sinch.com/docs/voice/api-reference/recording/ Please ensure you adhere to any laws and privacy regulations for recording you operate in. Regards Sinch support

Roland_Ian · 01-22-2024

Hi Dylan, There is no reporting API directly. However we do issue a DICE for each call if you implement a callback server (configurable in your dashboard application settings) and receive the details for each call you make. https://developers.sinch.c...

Roland_Ian · 01-15-2024

Hello wangxiaoqi , We only support APNs Token-based authentication. We no longer support APNs certificate-based functionality. Please review our documentation here: https://developers.sinch.com/docs/in-app-calling/ios/push-notifications-callkit/#conf...

Roland_Ian · 01-15-2024

Hi You can use AMD (Answer machine detection) to estimate if the caller is an answer machine. In an ICE response or customCallout amd": {"enabled": true, "async": false} We would send a notification if you ask to detect an answering machine A notific...

Roland_Ian · 01-15-2024

If you use the Sinch Calling API or Voice and Video SDK and set a Callback URL on your application to receive an incoming call events (ICE) json payload. When an incoming call is made it will contain the CLI. From the json payload you can format your...

Sinch Community

User Statistics

Re: How to deal with Incoming PSTN call

Re: How to deal with Incoming PSTN call

Re: How to deal with Incoming PSTN call

Re: How to deal with Incoming PSTN call

Re: CORS blocked

Re: Trouble getting a French number

Re: (audio_device_generic.cc:27): BuiltInAGCIsAvailable: Not supported on this platform

Re: I have an issue with conferenceCallout. enableAce and enableDice params don't work

Re: I have an issue with conferenceCallout. enableAce and enableDice params don't work

Re: Need the help of the account manager

Re: I have an issue with conferenceCallout. enableAce and enableDice params don't work

Re: I have a question about `supportingDocumentationRequired` phone param

Re: I have a question about `supportingDocumentationRequired` phone param

Re: I have an issue with conferenceCallout. enableAce and enableDice params don't work

Re: I have an issue with conferenceCallout. enableAce and enableDice params don't work

User Activity

TLDR; Enough already! Voice API and SDK links for the impatient

What is a callback in the Sinch Voice world?

Outputting in-app video calls on Bluetooth Speakers

What codecs does Sinch in-app video support?

For App Calling, can you use VoIP without push notifications?

Re: Unable to capture the end-user (callee) response

Re: Is there a usage API?

Re: How to receive a call with iOS voice SDK

Re: How to implement a voicemail

Re: Sending SOAP messages to on-premise