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Before you launch your 10DLC message program, Sinch must review your campaign to make sure your message program aligns with carrier and industry requirements. Principally we look for alignment with CTIA Messaging Principles and Best Practices. For more details on 10DLC campaign requirements, refer to 10DLC Compliance Requirements and Guidance.   If Sinch rejects your 10DLC campaign, we will provide a rejection code with a description. In most cases, after addressing the reason for the rejection, you can resubmit your campaign to Sinch for review.*  Rejection codes are grouped into categories based on the part of the 10DLC campaign that they relate to: Brand Campaign Call-to-Action Terms and Conditions Privacy Policy Opt-In Message HELP message Opt-Out Message Sample Messages. Details of the rejection codes and descriptions for each of these categories can be found in the tables below:   Brand Rejection Code Description Action CR2001 Brand support email is a free email domain If brand email domain is a free domain, like gmail or yahoo, it may be rejected. Update the brand's email address to use a branded email domain and resubmit. CR2002 Brand's physical address is invalid If the brand address cannot be verified or doesn't exist, the campaign may be rejected. Check the address is correct and resubmit. CR2003 Brand is blacklisted In some cases a brand may not be allowed to run a campaign with Sinch. CR2004 Brand is an ISV/Reseller and not the content provider The brand that is registered should be the end brand, i.e. the business whose name is in the message content and who the end user believes to be sending the message. Register the brand and campaign again with the correct information and resubmit. CR2005 Brand website is missing/inaccessible or online presence could not be validated The website associated with the brand is not live. Check the link is correct and resubmit. CR2006 Brand associated with or website references third party job boards Messaging content related to third party job boards is not permitted. If the brand's website indicates their message program will be sending this type of content, the campaign will be rejected.* CR2009 Brand website references sweepstakes and declared use case is not sweepstakes If the brand's website indicates that they are sending sweepstakes related messaging, then the campaign use case should be Sweepstakes. Register the campaign again with the correct use case and resubmit. CR2010 Brand website references charitable donations and declared use case is not charity If the brand's website indicates that they are soliciting charitable donations through their message program, then the campaign use case should be Charity. Register the campaign again with the correct use case and resubmit. CR2011 Brand associated with or website references political content and declared use case is not political If the brand's website indicates that they are sending political content through their message program, then the campaign use case should be Political. Register the campaign again with the correct use case and resubmit. CR2012 Brand associated with or website references lead generation/affiliate marketing Message content related to lead generation or affiliate marketing is not permitted. All promotional content must be directly related to the registered brand. If the brand's website indicates that their message program will be sending this type of content, the campaign will be rejected.* CR2013 Brand associated with or website contains disallowed content - gambling Message content related to gambling is not permitted. If the brand's website indicates that their message program will be sending this type of content, the campaign will be rejected.* CR2014 Brand associated with or website contains disallowed content - high risk financial services Message content related to high risk financial services, such as short-term loans or cryptocurrency, is not permitted. If the brand's website indicates that their message program will be sending this type of content, the campaign will be rejected.* CR2015 Brand associated with or website contains disallowed content - illegal substances Message content related to federally illegal drugs, such as cannabis, is not permitted. If the brand's website indicates that their message program will be sending this type of content, the campaign will be rejected.* CR2016 Brand associated with or website contains disallowed content - SHAFT (sex/hate) Message content related to sexually explicit or hateful content is not permitted. If the brand's website indicates that their message program will be sending this type of content, the campaign will be rejected.* CR2017 Brand website contains disallowed content - SHAFT (alcohol/firearms/tobacco/vape) with no robust age gate Message content related to age restricted goods, such as alcohol or tobacco, is not permitted without an age gate mechanism. An acceptable age gate would consist of, at minimum, a recipient entering a day, month, and year confirming their age at messaging opt-in prior to receiving messaging. If the brand's website indicates that their message program will be sending this type of content, and no age gate is in place, the campaign will be rejected. Implement age gate and a resubmit. CR2018 Brand support email address is missing/invalid Check that the brand's email was provided and is in a working state and resubmit. CR2019 Brand support phone number is missing/invalid Check that the brand's phone number was provided and is in a working state and resubmit. CR2020 Brand name on website does not match registered/DBA brand name The company name on the brand's website must match the registered brand name or DBA name shown in TCR. Update and resubmit. CR2021 Sole proprietor brand is not small business/individual without an EIN Campaigns registered as sole proprietor use case must be associated with a brand that does not have a registered tax ID. Register the brand as the correct entity and resubmit. CR2022 Vetted brand does not meet minimum vetting score requirements In some cases, a brand's vetting score may be a value that it insufficient for campaign approval. CR2023 Brand address associated with known spam/scam complaints The address provided in the brand registration is associated with an address that is known for sending spam and unwanted messaging. If this is the case, the campaign will be rejected.   Campaign (Declared Use Case, Description, and Campaign Attributes) Rejection Code Description Action CR3001 Campaign description is not unique or duplicate campaign Sinch may reject a campaign if it appears that the content has been duplicated and indicates the disallowed practice of snowshoeing. Make sure that only one campaign is registered for your use case. CR3002 Campaign description does not sufficiently describe the service the message program is providing to the end user It must be clear from your campaign description what the purpose of your message program is. Add more details to the description and resubmit. CR3003 Campaign description does not match declared use case(s) The use case described in the campaign description must match the registered use case. Update the description or register the campaign again with the correct use case and resubmit. CR3004 Campaign description does not match sample messages The use case described in the campaign description must match the use case demonstrated in the sample message content. Update the description or sample message content and resubmit. CR3005 Campaign description references third party job boards Messaging content related to third party job boards is not permitted. If the campaign description indicates the message program will be sending this type of content, the campaign will be rejected.* CR3008 Campaign description references lead generation/affiliate marketing Messaging content related to lead generation or affiliate marketing is not permitted. All promotional content must be directly related to the registered brand. If the campaign description indicates the message program will be sending this type of content, the campaign will be rejected.* CR3009 Campaign description references sweepstakes and declared use case is not sweepstakes If the campaign description indicates that the brand is sending sweepstakes related messaging, then the campaign use case should be Sweepstakes. Update the description or register the campaign again with the correct use case and resubmit. CR3010 Campaign description references charitable donations and declared use case is not charity If the campaign description indicates that the brand is soliciting charitable donations through their message program, then the campaign use case should be Charity. Update the description or register the campaign again with the correct use case and resubmit. CR3011 Campaign description references political content and declared use case is not political If the campaign description indicates that the brand is sending political content through their message program, then the campaign use case should be Political.  Update the description or register the campaign again with the correct use case and resubmit. CR3012 Campaign description contains disallowed content - gambling Message content related to gambling is not permitted. If the campaign description indicates that the message program will be sending this type of content, the campaign will be rejected.* CR3013 Campaign description contains disallowed content - high risk financial services Message content related to high risk financial services, such as short-term loans or cryptocurrency, is not permitted. If the campaign description indicates that the message program will be sending this type of content, the campaign will be rejected.* CR3014 Campaign description contains disallowed content - illegal substances Message content related to federally illegal drugs, such as cannabis, is not permitted. If the campaign description indicates that the message program will be sending this type of content, the campaign will be rejected.* CR3015 Campaign description contains disallowed content - SHAFT (sex/hate) Message content related to sexually explicit or hateful content is not permitted. If the campaign description indicates that the message program will be sending this type of content, the campaign will be rejected.* CR3016 Campaign description contains disallowed content - SHAFT (alcohol/firearms/tobacco/vape) with no robust age gate Message content related to age restricted goods, such as alcohol or tobacco, is not permitted without an age gate mechanism. An acceptable age gate would consist of, at minimum, a recipient entering a day, month, and year confirming their age at messaging opt-in prior to receiving messaging. If the campaign description indicates that the message program will be sending this type of content, and no age gate is in place, the campaign will be rejected. Implement age gate and resubmit. CR3017 Machine-to-Machine use case selected for subscriber-facing message program The Machine-to-Machine (M2M) use case is restricted to non-subscriber facing message programs only. Register the campaign again with the correct use case and resubmit. CR3018 Brand referenced in campaign description does not match registered/DBA brand The company name referenced in the campaign description should match the registered brand name or DBA name shown in TCR. You can use a shortened brand name in your messages, but it can't be so different that it's not clear who the sender is. Update the campaign description and resubmit.   Call-to-Action (Message Flow) Rejection Code Description Action CR4001 Call-to-action does not obtain sufficient consent The call-to-action must show that the appropriate type of consent is gained for the message program. If it does not, update the call-to-action and resubmit. Refer to CTIA Messaging Principles and Best Practices for more info.  CR4002 Call-to-action does not contain registered/DBA brand name The company name referenced in the call-to-action must match the registered brand name or DBA name shown in TCR.You can use a shortened brand name in your messages, but it can't be so different that it's not clear who the sender is. Update the call-to-action and resubmit. CR4003 Call-to-action does not contain HELP instructions (e.g. Reply HELP for help) or HELP instructions in Terms & Conditions The call-to-action must include instructions on how the end user can receive further support from the brand regarding the message program (e.g. Reply HELP for help), or this information must be present in the brand's terms and conditions. Update the call-to-action and resubmit. CR4004 Call-to-action does not contain STOP instructions (e.g. Reply STOP to cancel) The call-to-action must include instructions on how the end user can opt-out of the message program (e.g., Reply STOP to opt-out). Update the call-to-action and resubmit. CR4005 Call-to-action does not contain message frequency disclosure for recurring message program The call-to-action must include the frequency at which messages will be sent to end users (e.g.,#msgs/mo, msg frequency varies, recurring messages, etc.). Update the call-to-action and resubmit. CR4006 Call-to-action does not contain "message and data rates may apply" disclosure The call-to-action must include the message and data rate disclosure, as mandated by U.S. carriers. Update the call-to-action and resubmit. CR4007 Call-to-action does not contain complete terms and conditions OR link to complete terms and conditions The call-to-action must include a link to the message program terms and conditions, or the complete message program terms and conditions language. Update the call-to-action and resubmit. CR4008 Call-to-action does not contain link to privacy policy OR state that mobile opt-in data will not be shared with third parties Mobile opt in data (i.e. the end user's phone number) cannot be shared with third parties. The call-to-action must include a link to the message program privacy policy, or language referring to the privacy policy, that indicates that mobile opt-in data will not be shared. Update the call-to-action and resubmit. CR4009 Call-to-action does not obtain express written consent for promotional message content For promotional message programs, the call-to-action must show that express written consent was obtained from the end user before sending promotional message content. Update the call-to-action and resubmit. Refer to CTIA Messaging Principles and Best Practices for more info. CR4010 Call-to-action contains disallowed content - gambling Message content related to gambling is not permitted. If the call-to-action indicates that the message program will be sending this type of content, the campaign will be rejected.* CR4011 Call-to-action contains disallowed content - high risk financial services Message content related to high risk financial services, such as short-term loans or cryptocurrency, is not permitted. If the call-to-action indicates that the message program will be sending this type of content, the campaign will be rejected.* CR4012 Call-to-action contains disallowed content - illegal substances Message content related to federally illegal drugs, such as cannabis, is not permitted. If the call-to-action indicates that the message program will be sending this type of content, the campaign will be rejected.* CR4013 Call-to-action contains disallowed content - SHAFT (sex/hate) Message content related to sexually explicit or hateful content is not permitted. If the call-to-action indicates that the message program will be sending this type of content, the campaign will be rejected.* CR4014 Call-to-action does not contain robust age gate for age-restricted message program (alcohol/firearms/tobacco) Message content related to age restricted goods, such as alcohol or tobacco, is not permitted without an age gate mechanism. An acceptable age gate would consist of, at minimum, a recipient entering a day, month, and year confirming their age at messaging opt-in prior to receiving messaging. If the call-to-action indicates that the message program will be sending this type of content, and no age gate is in place, the campaign will be rejected. Implement age gate and resubmit. CR4015 Call-to-action is missing/inaccessible There is no call-to-action URL provided in the campaign description, or the URL provided is inaccessible. You must provide evidence of a compliant opt-in process via either a live opt-in URL, or a URL to a hosted opt-in image (screenshot or mock-up). Update the call-to-action description to include the call-to-action URL and resubmit.   Terms and Conditions Rejection Code Description Action CR5001 Terms and conditions are missing/inaccessible There is no terms and conditions URL available to review, or the URL provided is inaccessible. Update the link and resubmit. CR5002 Terms and conditions do not contain registered/DBA brand name The company name referenced in the terms and conditions must match the registered brand name or DBA name shown in TCR. You can use a shortened brand name in your messages, but it can't be so different that it's not clear who the sender is. Update the terms and conditions and resubmit. CR5003 Terms and conditions do not contain message frequency disclosure for recurring message program For recurring message programs, the terms and conditions must include the frequency at which messages will be sent to end users (e.g.,#msgs/mo, msg frequency varies, recurring messages, etc.). Update the terms and conditions and resubmit. CR5004 Terms and conditions do not contain program description The terms and conditions must include a description of the purpose of the message program. Update the terms and conditions and resubmit. CR5005 Terms and conditions do not contain customer care contact information The terms and conditions must include information on how the end user can contact the brand to receive further support regarding the message program. Update the terms and conditions and resubmit. CR5007 Terms and conditions do not contain opt out instructions The terms and conditions must include information on how the end user can opt-out of the message program (e.g., Reply STOP to opt-out). Update the terms and conditions and resubmit. CR5009 Terms and conditions do not contain statement that carriers are not liable for delayed or undelivered messages The terms and conditions must include the statement that carriers are not liable for delayed or undelivered messages, as mandated by U.S. carriers. Update the terms and conditions and resubmit. CR5010 Terms and conditions do not contain link to privacy policy The terms and conditions must a link to the privacy policy. Update the terms and conditions and resubmit. CR5011 Terms and conditions do not contain sweepstakes terms and declared use case is sweepstakes If the campaign use case is Sweepstakes, then the terms and conditions should contain the sweepstakes terms or a link to the sweepstakes terms. Update the terms and conditions and resubmit. Privacy Policy Rejection Code Description Action CR6001 Privacy policy is missing/inaccessible There is no privacy policy URL available to review, or the provided URL is inaccessible. Update the link and resubmit. CR6002 Privacy policy does not state that no mobile opt-in data will be shared with third parties or affiliate Mobile opt in data (i.e. the end user's phone number) cannot be shared with third parties. The privacy policy must indicate that mobile opt-in data will not be shared with third parties. Update the privacy policy and resubmit. CR6003 Privacy policy references mobile opt-in data sharing with third parties Mobile opt in data (i.e. the end user's phone number) cannot be shared with third parties. If the privacy policy indicates this, the campaign will be rejected. Update the privacy policy and resubmit.   Opt-In Message Rejection Code Description Action CR7001 Opt-in message does not contain registered/DBA brand name The company name in the opt-in message must match the registered brand name or DBA name shown in TCR. You can use a shortened brand name in your messages, but it can't be so different that it's not clear who the sender is. Update the opt-in message and resubmit. CR7002 Opt-in message does not contain HELP instructions (e.g. Reply HELP for help) The opt-in message must include instructions on how the end user can receive further support from the brand regarding the message program (e.g. reply HELP for help). Update the opt-in message and resubmit. CR7003 Opt-in message does not contain opt-out instructions (e.g. Reply STOP to stop) The opt-in message must include instructions on how the end user can opt-out of the message program (e.g., Reply STOP to opt-out). Update the opt-in message and resubmit. CR7004 Opt-in message does not contain message frequency disclosure (#msgs/mo, msg frequency varies, recurring messages, etc.)  The opt-in message must include the frequency at which messages will be sent to end users (e.g.,#msgs/mo, msg frequency varies, recurring messages, etc.). Update the opt-in message and resubmit. CR7005 Opt-in message does not contain "message and data rates may apply" disclosure The opt-in message must include the message and data rate disclosure, as mandated by U.S. carriers. Update the opt-in message and resubmit. CR7006 Opt-in message not provided Recurring message programs must send the end-user an opt-in message with HELP and STOP instructions, as well as the message frequency and "message and data rates may apply" disclosure. Update the campaign and resubmit.   Help Message Rejection Code Description Action CR8001 HELP message does not contain registered/DBA brand name The company name in the HELP message must match the registered brand name or DBA name shown in TCR. You can use a shortened brand name in your messages, but it can't be so different that it's not clear who the sender is. Update the HELP message and resubmit. CR8002 HELP message does not contain support contact (email, phone number or support website) The HELP message must include customer care contact info (such as a email address, phone number or link to a support website) informing the end user how they can receive further support from the brand regarding the message program. If a link is provided, the support website must be directly related to the message program. Update the HELP message and resubmit. CR8003 HELP message support contact email address does not match registered brand support email address If an email address is provided in the HELP message as the customer care contact info, it should match the email address that was registered as the support contact email shown in TCR. Update the HELP message and resubmit.   Opt-Out Message Rejection Code Description Action CR9001 Opt-out message does not contain registered/DBA brand name The company name in the opt-out message must match the registered brand name or DBA name shown in TCR. You can use a shortened brand name in your messages, but it can't be so different that it's not clear who the sender is. Update the opt-out message and resubmit. CR9002 Opt-out message does not indicate that no further messages will be sent The opt-out message must clearly indicate that the end user will no longer receive further messages from the brand/message program. Update the opt-out message and resubmit.   Sample Messages Rejection Code Description Action CR1101 Sample message(s) do not contain registered/DBA brand name The company name in the sample messages must match the registered brand name or DBA name shown in TCR. You can use a shortened brand name in your messages, but it can't be so different that it's not clear who the sender is. Update the sample messages and resubmit. CR1103 Sample message(s) contain public URL shortener Public URL shorteners such as bit.ly or tinyURL are not permitted to be sent in 10DLC message content. Update sample messages to use a branded URL shortener and resubmit. CR1104 Sample message(s) use case does not match declared use case(s) The use case indicated in the sample messages must match the registered use case. Update the sample messages or register the campaign again with the correct use case and resubmit. CR1105 Sample message(s) reference sweepstakes and declared use case is not sweepstakes If the sample messages indicates that the brand is sending sweepstakes related messaging, then the campaign use case should be Sweepstakes. Update the sample messages or register the campaign again with the correct use case and resubmit. CR1106 Sample message(s) reference charitable donations and declared use case is not charity If the sample messages indicates that the brand is soliciting charitable donations through their message program, then the campaign use case should be Charity. Update the sample messages or register the campaign again with the correct use case and resubmit. CR1107 Sample message(s) reference political subject matter and declared use case is not political If the sample messages indicates that the brand is sending political content through their message program, then the campaign use case should be Political. Update the sample messages or register the campaign again with the correct use case and resubmit. CR1110 Sample message(s) reference third-party job boards Messaging content related to third party job boards is not permitted. If the sample messages indicate that the message program will be sending this type of content, the campaign will be rejected.* CR1111 Sample message(s) contain disallowed content - gambling Message content related to gambling is not permitted. If the sample messages indicates that the message program will be sending this type of content, the campaign will be rejected.* CR1112 Sample message(s) contain disallowed content - high risk financial services Message content related to high risk financial services, such as loans or cryptocurrency, is not permitted. If the sample messages indicates that the message program will be sending this type of content, the campaign will be rejected.* CR1113 Sample message(s) contain disallowed content - illegal substances Message content related to federally illegal drugs, such as cannabis, is not permitted. If the sample messages indicates that the message program will be sending this type of content, the campaign will be rejected.* CR1114 Sample message(s) contain disallowed content - SHAFT (sex/hate) Message content related to sexually explicit or hateful content is not permitted. If the sample messages indicates that the message program will be sending this type of content, the campaign will be rejected* CR1115 Sample message(s) contain disallowed content - SHAFT (alcohol/firearms/tobacco/vape) with no robust age gate Message content related to age restricted goods, such as alcohol or tobacco, is not permitted without an age gate mechanism. An acceptable age gate would consist of, at minimum, a recipient entering a day, month, and year confirming their age at messaging opt-in prior to receiving messaging. If the sample messages indicates that the message program will be sending this type of content, and no age gate is in place, the campaign will be rejected. Implement age gate and resubmit.   *Campaigns rejected for disallowed content should not be resubmitted. Refer to Sinch's Disallowed Content Policy for a complete list of prohibited message content. ... View more

Sinch offers three options to service your existing 10DLC numbers: Hosted Messaging Porting Imported Numbers To learn more click here.  ... View more

There are a few different ways you can migrate your existing 10DLC messaging campaigns to Sinch. How you migrate your 10DLC message program to Sinch depends on how your brands and campaigns are registered and whether you are a CSP (Campaign Service Provider) or not.  You are NOT a CSP. This means your previous provider registered your brands and campaigns in TCR (The Campaign Registry) on your behalf. Your previous provider was your CSP.  You are a CSP. This means you have registered your brands and campaigns directly in TCR.  Your migration options also depend on whether you want to keep your existing number or get a new number.  Hosting: This means that you want to migrate only the messaging service for your number to Sinch and keep your voice service with your current carrier.  Porting: This means that you will migrate both voice and text service for your number to Sinch. Sinch will be the new carrier for your number.  Buy a new number: This means that you will buy a new number from Sinch to use for your existing 10DLC message program.   If you are NOT a CSP You cannot migrate your existing registered brands and campaigns to Sinch from your other vendor, but you can still move your 10DLC messaging to Sinch. Because your previous vendor registered your brands and campaigns on your behalf, you will need to register new brands and campaigns with Sinch to migrate your 10DLC message program. You will incur fees for any new registrations. After you create new brands and campaigns with Sinch, you can port or host your existing number with Sinch, or get a new number from Sinch.    To migrate your 10DLC messaging to Sinch, you will do the following: Create your 10DLC brand. If your brand was previously vetted, you can import your brand's vetting score for your new brand.  Create your 10DLC campaign.   Port or host your existing number with Sinch or get a new number from Sinch (via customer dashboard or Numbers API).  Sinch will do the following: Review brand and campaign information you provided and then register the brand and campaign in TCR on your behalf. If your brand was previously vetted, Sinch will import the vetting score for your new brand.   Publish the 10DLC number in industry routing databases and provision in carrier platforms.  Provision number for messaging in Sinch's platform.    If you are a CSP You can migrate your existing campaigns to Sinch. You will elect Sinch as your new CNP (Connectivity Partner) in TCR. Depending on how you get numbers for your 10DLC campaigns, you have two options to migrate your 10DLC messaging to Sinch.    Option 1: You are the CSP and port or host your existing numbers with Sinch, or get new numbers from Sinch    To migrate your 10DLC messaging to Sinch, you will do the following:  Revoke your existing CNP election (reach out to TCR for more information on this process).   Select Sinch as your new CNP.  Port or host your existing number with Sinch or get a new number from Sinch (via customer dashboard or Numbers API).  Sinch will do the following:  Review and accept the CNP election.  Publish the 10DLC number in industry routing databases and provision in carrier platforms.  Provision number for messaging in Sinch's platform.    Option 2: You are the CSP and import existing numbers that you own to Sinch  This is a special case that does not apply to most customers – you must have your own NNID (the NNID must be different than the NNID you have provisioned with your current provider) and complete the NNID provisioning process with Sinch. See the Importing Numbers article for more info.     To migrate your 10DLC messaging to Sinch, you will do the following:  Revoke your existing CNP election (reach out to TCR for more information on this process).  Select Sinch as your new CNP.  Update the OSR number record with the NNID that is provisioned with Sinch.  Import your number to Sinch (via customer dashboard or Numbers API).   Sinch will do the following:  Review and accept the CNP election.  Provision number in carrier platforms.  Provision number for messaging in Sinch's platform.  Note: As a CSP, you can only elect Sinch as your new CNP if you are the last “hop” before your current DCA (Direct Connect Aggregator). If you are a CSP that elects an upstream CNP that is not a DCA, then you cannot elect Sinch as your new CNP. TCR is working on supporting this capability via a new migration tool that will be available by the end of Q1 2024. For more information, refer to TCR’s Campaign CNP Migration Tool documentation.  Example 1: CSPA --> CSPB --> DCA1. CSPB can elect a new CNP, but CSPA cannot.   Example 2: CSPX --> DCA1. CSPX can elect a new CNP.   Learn more about 10DLC with Sinch  ... View more

10DLC throughput is managed at a brand or campaign level, so it's not generally required to use more than one number for your campaign. However, there may be some use cases that require multiple numbers. If you intend to use more than 50 numbers for your 10DLC campaign, then a special configuration called a "number pool" must be set up for your campaign.      Some campaign use cases where a number pool may be needed include:   Proxy (conversational) – typically this is where numbers are rotated through a pool, such as ride-share or logistics/delivery companies assigning a pool of proxy numbers between their drivers and customers. Agents and Franchises – this use case may require a number pool for assignment to individual employees within a company, or use cases that require locality, such as: Hotels, hospitality, restaurants Offices (doctors, dentists, etc.) Contact centers Retail companies’ brick and mortar stores Franchises, banks, insurance agencies Agents with dedicated phone numbers Customer care Churches Emergency services (PSAP support) Educational (multiple universities/schools/campuses) UCaaS (Unified Communication as a Service) – a number pool may be needed for UCaaS campaigns for businesses with more than 50 employees Platform Free Trial – a pool of numbers may be required in order to ensure number availability for trial users.   You can fill out the 10DLC Number Pool Request Form, or reach out to your Sinch Account Manager for assistance in requesting and configuring a number pool for your 10DLC campaign. ... View more

Here are some helpful tips on how to provide the correct Tax ID during the 10DLC brand registration process.   How to enter the correct Tax ID   United States   If you are a US company or a foreign company with a US IRS Employer Identification Number (EIN), provide your nine-digit EIN in the Tax ID field during brand registration.   Make sure that your legal company name matches your IRS registration and is spelled correctly. The address you enter should also be the same that is used in registering with the IRS. The correct information for registration can be found on your company's IRS EIN confirmation letter (SS-4).   Example EIN confirmation letter:     If you do not enter the information exactly as it appears on your EIN confirmation letter, your Brand will be in an unverified state and you will not be able to register a campaign until this is resolved.  Thus, as stated above, the information you enter must match your EIN information.     Canada   If your primary business registration is in Canada, please enter one of the following tax IDs: Your Canadian Business Number (BN) that was issued by the CRA. Please only enter the first 9 numeric digits. Here's an example (only enter what is in the red box): Your Corporation/Incorporation Number Your Registry ID   Make sure your legal company name is consistent with your corporation registration and is properly spelled. The address you enter should also be the same as that used in registering with Corporations Canada. You can use the following free resources to check that you've entered the correct info: Canada business registries search Canada federal corporation search   For more guidance and resources on how to provide the correct brand information for 10DLC brand registration, make sure to check out the 10DLC Brand Identity Resources article. ... View more

In order to launch a 10DLC campaign, your business must complete brand registration. Similar Brand registration is also now required for Toll Free Messaging.  US Short Code will follow in Q4 2024.  During the brand registration process, your Tax ID number is used in conjunction with your company’s name, address, and other information to successfully register your brand. It's important to provide Sinch the Tax ID and company information that is consistent with your company's tax registration with your country, to avoid delays with your brand registration.   United States If you are a US company or a foreign company with a US IRS Employer Identification Number (EIN), make sure you provide your nine-digit EIN and ensure that your legal company name is consistent with your IRS registration and is properly spelled. The address you enter should also be the same as that used in registering with the IRS.   US Tax ID, company name and address can be validated using the following resources: Public business entities: Public business lookup (EDGAR)  Nonprofit entities: IRS Tax Exempt Organization Search Private business entities: If you are a private business in the US, here is a list of private business lookup by state:  State Lookup Database Title Alabama Alabama Business Entity Alaska Alaska Corporations Database Arizona Arizona eCorp Business Entity Search Arkansas Arkansas Business Entity Search California California Business Search Colorado Colorado Business Database Search Connecticut Connecticut Business Inquiry Search Delaware Delaware Business Entity Search District of Columbia District of Columbia Business Filings Search (login required) Florida Florida Business Name Search Georgia Georgia Business Search Hawaii Hawaii Business Entity & Documents Search Idaho Idaho Business Entity Search Illinois Illinois Corporation & LLC Search Indiana Indiana Business Search Iowa Iowa Business Entities Search Kansas Kansas Business Entity Search Station (BESS) Kentucky Kentucky FastTrack Business Organization Search Louisiana Louisiana Business Filings Search Maine Maine Corporate Name Search Maryland Maryland Business Entity Search Massachusetts Massachusetts Business Entity Search Michigan Michigan Business Entity Search Minnesota Minnesota Search Business Filings Mississippi Mississippi Business Search Missouri Missouri Business Entity Search Montana Montana Business Entities Search Nebraska Nebraska Corporation and Business Search Nevada Nevada Business Search New Hampshire New Hampshire QuickStart Business Search New Jersey New Jersey Business Entity Name Search New Mexico New Mexico Business Search New York New York Corporation & Business Entity Database North Carolina North Carolina Corporate Name Search North Dakota North Dakota Business Search Ohio Ohio Business Search Oklahoma Oklahoma Search Corporation Entities Oregon Oregon Business Name Search Pennsylvania Pennsylvania Business Entity Search Puerto Rico Puerto Rico Búsqueda de Corporaciones Rhode Island Rhode Island Corporate Database South Carolina South Carolina Business Name Search South Dakota South Dakota Business Information Search Tennessee Tennessee Business Information Search Texas Texas Taxable Entity Search Utah Utah Business Name Search Vermont Vermont Business Search Virginia Virginia Business Entity Search Washington Washington Corporations Search West Virginia West Virginia Business Entity Search Wisconsin Wisconsin Search Corporate Records Wyoming Wyoming Business Entity Search   Canada If your primary business registration is in Canada, please provide your Canadian Corporation Number, which may be federal or provincial. Please do NOT provide your business number or federal tax ID number. Please ensure that your legal company name is consistent with your corporation registration and is properly spelled. The address you provide should also be the same as that used in registering with Corporations Canada. Alberta: Corporate Access Number  British Columbia: Requires an alpha prefix (BC) Quebec: Quebec Business Number Ontario: Federal Corporation Business Number (begins with two zeros, but remove leading zeros in admin to verify) Manitoba: Manitoba Corporation Number  Canadian Tax ID, company name and address can be validated using the following resources: Canada business registries search Canada federal corporation search   Europe, Eastern Europe, North Atlantic, Middle East, South America, and APAC Please provide the numeric portion of your VAT ID number. Automated VAT identification matching is currently optimized for the following list of countries. If your country is not on this list, please provide the primary corporation registration number or tax ID number for your country.  Country Alpha Code Australia AU Belarus BY Chile CL Croatia HR Hungary HU Iceland IS Ireland IE Italy IT Latvia LV Lithuania LT Luxembourg LU Malaysia MY Malta MT Netherlands NL New Zealand NZ Northern Ireland XI Norway NO Poland PL Portugal PT Romania RO Saudi Arabia SA Singapore SG Slovakia SK Slovenia SI Sweden SE Taiwan TW United Arab Emirates AE   Europe, Eastern Europe, North Atlantic, Middle East, South America, and APAC Tax ID, company name and address can be validated using the following resources: Europe: VIES VAT number validation - European Commission Australia: Australian Business Register (ABN) lookup Note: provide your ABN (Australian Business Number) not your ACN (Australian Company Number) as your Tax ID for brand registration purposes. ... View more