User-level Features in Unified Communications

[Bill_Balvanz]

1. Alternate Numbers: Users can have up to ten phone numbers or extensions assigned to them. The usual ringing is provided for incoming calls to the primary phone number and users have the option of enabling a distinctive ring for calls to their second and third phone numbers. For outgoing calls from the user, the user’s primary phone number is the calling line identity.
2. Anonymous Call Rejection: Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID. By activating the service via a web interface, callers without available caller identification are informed that the user is not accepting calls at that time. The user’s phone does not ring and the user sees or hears no indication of the attempted call. This service does not apply to calls from within the group.
3. Automatic Hold/Retrieve: Enables users to automatically hold and retrieve incoming calls without requiring the use of feature access codes. This feature is especially useful for attendants managing a large volume of incoming calls by enabling them to hold calls by simply transferring them to dedicated parking stations. When an incoming call is directed to that station, the call is automatically put on hold and provided any media on hold. When the attendant wants to address the call, they simply retrieve the call from the held station. A timer exists that automatically returns the call to the attendant following an expiration.
4. Automatic Callback: Enables users who receive a busy condition to monitor the busy party and automatically establish a call when the busy party becomes available. This service can only be activated when calling within the same group Busy Lamp Field Shows the status of other users phones (busy, ringing, available) connected to user’s phone system.
5. Calling Line ID Delivery Blocking: Enables a user to block delivery of their identity to the called party.
6. Call Forwarding Always: Forwards all incoming calls to a designated number. Press *72 to activate, *73 to deactivate. Call Forwarding Busy Forwards all incoming calls to a designated number when the line is busy. Press *90 to activate, *91 to deactivate.
7. Call Forwarding No Answer: Forward all incoming calls to a designated number when you do not answer. Press *92 to activate, *93 to deactivate.
8. Call Forwarding Not Reachable: Forward all incoming calls when user is unreachable (during a power loss, for example).
9. Call Forwarding Selective: Automatically forwards incoming calls based on selected criteria.
10. Call Park: Enables a user to hold a call and to retrieve it from another station within the group. To park a call, a user dials *68. The call is parked and the caller is held. To retrieve the call, the user goes to any phone in the group and dials *88 followed by the user’s extension. The call is retrieved and connected to the retrieving user.
11. Call Pickup: Enables a user to answer any ringing line within their pick-up group. A pick-up group is a group administrator-defined set of users within the group, to which the Call Pickup feature applies. To pick up a ringing call, a user dials *98. The user is then connected to the caller. If more than one line in the pick-up group is ringing, the call that has been ringing the longest is answered.
12. Call Log: Enables users to see a record of all received, missed and placed calls from their extension.
13. Call Notify: A notification message with caller’s name and number (if available) to an email address.
14. Call Return: Enables a user to call the last party that called, whether or not the call was answered. To call back the last party that called, the user dials *69. The system stores the number of the last party to call, and connects the user to that party.
15. Call Waiting: This feature suspends user’s current call to answer a new call.
16. Caller ID Blocking: This feature enables a user to block delivery of his/her identity to the called party. The user controls the service via the portal, which provides the ability to activate and deactivate the service. If activated, all calls made by the user have the user’s identity blocked. If this service is activated, users can still choose to allow the delivery of their Calling Line ID on a specific call by entering the respective feature access code (*65 is the default) for Calling Line ID Delivery per Call. Once the call is over, Calling Line ID Blocking is restored.
17. Calling Name/Number Delivery/Retrieval: This feature enables the calling name for incoming calls by querying an external database for the information if it is not received in the call set-up messaging. Calling Line ID Delivery provides the calling number and name for all calls, calling name information is typically not passed with calls received from external parties.
18. Call Transfer: Transfer a call to another number or extension Directed Call Pick Up Enables a user to answer a call directed to another phone in their group by dialing *98 then the extension of the ringing phone.
19. Directed Call Pick Up with Barge-In: In addition to the ability to pick up a call directed to another user in the same customer group, this version of the Directed Call Pick-Up service also enables the user to barge-in on the call if already answered, thereby creating a three-way call. Administrators can configure to play a warning tone when a barge-in occurs.
20. Do Not Disturb: Allows a user to easily set their number or extension as busy. Call will be directed to voicemail.
21. Last Number Redial: Enables users to redial the last number they called by clicking the Redial button or by dialing *66.
22. Personal Phone Lists: Enables users to dial frequently called numbers by selecting from a searchable list of names. Each user can add, delete, edit and reorder numbers in their Personal Phone List which serves as a personal speed dial list. Users can add multiple numbers to this list by uploading them from a flat file.
23. Selective Call Acceptance: Enables a user to define criteria that causes certain incoming calls to be allowed. If an incoming call meets user-specified criteria, the call is allowed to complete to the user. All other calls are blocked and the caller is informed that the user does not wish to receive the call. The user controls the service via the Customer Portal, which provides the ability to establish the criteria sets for determining which calls are allowed to complete. Criteria is based on incoming calling line identity, time of day, and day of week.
24. Selective Call Rejection: Enables a user to define criteria that cause certain incoming calls to be blocked. If an incoming call meets user-specified criteria, the call is blocked and the caller is informed that the user is not accepting calls. The user controls the service via the Customer Portal, which provides the ability to establish the criteria sets for determining which calls require blocking. Criteria is based on incoming calling line identity, time of day, and day of week.
25. Shared Call Appearance: Allows for incoming calls to ring on up to 35 additional phones simultaneously, connecting the first phone to be answered. If one of the phones is already hosting an active call under the line ID, incoming calls are delivered to the active phone and any outgoing calls from another phone using the same line ID are blocked.
26. Speed Dial 100: User can designate a two-digit code for up to 100 telephone numbers.
27. Three-Way Calling: Enables a user to make a three-way call with two parties, in which all parties can communicate with each other. To initiate a three-way call while engaged in a regular two-party call, the user presses the flash hook and dials the third party. Before or after the third party answers, the user presses the flash hook to engage the two parties. To drop the third party, the user presses the flash hook and is reconnected with the original party in a regular two-party call. If the user hangs up, all parties are released.
28. Voicemail-to-Email Within the Customer Portal: Users can enable the ability to receive .wav files of any voicemail via email