Recording Auto Attendant messages through a phone call
Currently, prompts for Auto Attendants must be recorded separately and uploaded. In this release, the ability to call-in and record an updated prompt is being added. In order to enable this feature, a passcode must be set for access to the Auto Attendants. To do this, go to the Enterprise settings and choose Auto Attendants in the menu. Click the gear icon to get to the settings:
Then enter a passcode:
On an Auto Attendant that has an external number, edit one of the menu options to transfer the call to extension 2001 and save the new menu:
Once enabled, call the Auto Attendant from an outside number, enter 2001 as the extension and the passcode at the prompt, enter option 1 to configure an Auto Attendant and then follow the prompts for changing the prompt on a specific Auto Attendant.