The Customer Administration Portal offers ways to forward calls even if the geographic site is down due to flood, fire, hurricane, or other disaster.
Hunt Group
When you select a hunt group, there is a Call Forward Not Reachable section on the right hand side.
- In the portal Go to Enterprise Services and then Hunt Groups
- Select the Hunt Group you want to update with the Edit icon on the right side of the listing
- Enter the number or extension you want to forward the calls to in the event of a not-reachable or offline condition (when none of the Assigned Users are capable of receiving a call due to being off-network)
- Save at the bottom and the not-reachable routing takes effect right away.
Note: You can place an extension or a ten digit number in the "Forward when offline" field.
Note: This forwarding will not be followed until an offline or not-reachable event occurs.
You can find more information about Hunt Group setup here.
Phone Extension
An individual can set up not-reachable options, as well. This will trigger when a call is sent to that extension and there is no device on network to take the call. By default, this will go to voicemail.
- In the portal go to Location and find the user/seat in the list.
- Select the User you want to update with the Edit icon on the right side of the listing, this will take you to the Manage Settings section for that extension.
- Make sure you are on the Incoming Calls tab
- Put a valid extension or ten digit number in the field below Call Forward No-Answer.
- Save and this becomes effective right away, as long as Call Forwarding No-Answer is turned ON.
Note: This forwarding will not be followed until an offline or not-reachable event occurs.
