Sinch NA Toll-Free Numbers Onboarding Overview

[Riley_Rogers]

The Sinch NA Toll-Free Numbers Onboarding Deck and the NA Toll-Free Numbers Guide documents describe the process for onboarding North American Toll-Free Numbers, with a supporting TFN Messaging Rules and Regulations deck.

Helpful Industry Resources:

• TFN Verification Compliance Guidance
• CTIA Messaging Principles & Best Practices
• Toll-Free Verified Sender Form 

[Riley_Rogers]

Helpful Industry Resources:

• TFN Verification Compliance Guidance
• CTIA Messaging Principles & Best Practices
• Toll-Free Verified Sender Form 

[Riley_Rogers]

Helpful Industry Resources:

• TFN Verification Compliance Guidance
• CTIA Messaging Principles & Best Practices
• Toll-Free Verified Sender Form 

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Unverified toll-free numbers (TFNs) and Pending Verification toll-free numbers (TFNs) are subject to industry-wide message blocking. Unverified toll-free numbers are TFNs that have not completed the toll-free sender verification process. Pending Verification toll-free numbers are TFNs where a verification request has been submitted, but the request is pending review and approval. 

Note: In the past it was possible to send messages from an Unverified TFN or Pending Verification TFN. However, as a result of industry-wide changes, all toll-free numbers, regardless of the use case, must be Verified to originate traffic.

UNVERIFIED toll-free numbers (TFNs) are subject to industry-wide message blocking, effective November 8, 2023.

PENDING VERIFICATION toll-free numbers (TFNs) are subject to industry-wide message blocking, effective January 31, 2024.

All toll-free numbers (TFNs) must be in a VERIFIED state in order to originate traffic.

Unverified TFNs and TFNs pending verification will be blocked with Sinch error code 64 “Blocked due to exceeded quota”. Please see Toll-Free Delivery Report Errors for a full list of Sinch Toll-Free error codes.