How many Toll-Free numbers can I submit for verification?

[Meredith_W]

Toll-free sender verification is intended to verify a single number with a single use case. Verified Sender Forms should be completed for one TFN per end business entity. If multiple TFNs are required, then the business case must be documented. Typical business cases for multiple TFNs include multiple store locations, agents, contact centers, or regional coverage. Remember that all numbers should have the same use case and opt-in format. 

If multiple business locations, please include the business name and location.

For example: "John's Supermarket - Seattle" or "John's Supermarket - Chicago".

Learn more about Toll-Free Numbers from Sinch.

[#2]

Unverified toll-free numbers (TFNs) and Pending Verification toll-free numbers (TFNs) are subject to industry-wide message blocking. Unverified toll-free numbers are TFNs that have not completed the toll-free sender verification process. Pending Verification toll-free numbers are TFNs where a verification request has been submitted, but the request is pending review and approval. 

Note: In the past it was possible to send messages from an Unverified TFN or Pending Verification TFN. However, as a result of industry-wide changes, all toll-free numbers, regardless of the use case, must be Verified to originate traffic.

UNVERIFIED toll-free numbers (TFNs) are subject to industry-wide message blocking, effective November 8, 2023.

PENDING VERIFICATION toll-free numbers (TFNs) are subject to industry-wide message blocking, effective January 31, 2024.

All toll-free numbers (TFNs) must be in a VERIFIED state in order to originate traffic.

Unverified TFNs and TFNs pending verification will be blocked with Sinch error code 64 “Blocked due to exceeded quota”. Please see Toll-Free Delivery Report Errors for a full list of Sinch Toll-Free error codes.