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NO_DR in message search

annexe
New Contributor

Hi,

 

I have a STATUS= NO_DR in sms repport.

what does it mean ?

 

//Toni

3 REPLIES 3

Jukka
Employees

Moi Toni, 

 

Could you please elaborate how this is related to Contact Center product? I think you are now referring to Sinch SMS or Conversation API product? 

Br,
Jukka

annexe
New Contributor

Hi,

 

I made a search for an sms, and I receive this :

2021-09-13T07:05:50ZOutgoingBiblioteket4670637111817bddf9f4590001ae3a9699f4649fdc9NO_DR 

 

 

 

 

 

 

it's Sinch sms.

 

//Toni

Thanks for the details. Like said this board is for Contact Pro product which is a SaaS application and for Contact Centers. We are happy to demo the product if you wish to see it. 

 

Back to your problem. I asked from a colleague and got this: 
"I suspect it has to do with them sending with DCS 17. Ask them to retry with DCS 0 for GSM7 encoding, or DCS 8 for USC2, and get back to us if the issue persists." 
Now the "us" is referring to support (at) Sinch.com - they are the ones who know SMS service inside out. 

//Jukka