Transcription can automate the process of converting audio files into text and vice-versa, providing you with the capability to extract meaningful insights from various forms of content.
Transcription can help your business in the following ways:
- By helping moderate audio content received in call centers
- By answering your customers using voice channels instead of text-only channels.
Transcription offers Speech-To-Text (STT) and Text-To-Speech (TTS) capabilities by using the best suppliers for these services. Transcription also includes a Natural Language Understanding (NLU) analysis option, which can reveal the intents, entities, sentiment polarity (positive, negative, and neutral), and emotions (happy, sad, angry, fear, surprise, disgust) associated with the analyzed content.
