Connect Facebook Messenger

[Simon_Abdoulhadi]

Only admins have the permissions to connect channels in Sinch Engage.

Before connecting Facebook, you must have:

• a Facebook account
  For instructions, see How do I create a Facebook account MicrosoftTeams-image (26).png.
• a Facebook page and admin rights to it
  For instructions, see Create a Facebook Page for your business MicrosoftTeams-image (26).png. For more information on page roles, see What are the different page roles and what can they do? open-external-link-icon.png.
• a chat button:
  For instructions, see How do I add an action button to my Facebook Page? open-external-link-icon.png.

To connect Facebook Messenger to Sinch Engage:

1. Go to Settings > Project > Channels.
2. Go to the Available channels section
3. Click on Connect under the Facebook section.
   
   FB_inactive_v2.PNG
   
   
   
   
   
   
   
   
   
   
   
4. Click the Login with Facebook button.
5. Log in with your Facebook credentials and complete the integration process in the Meta popup:
   
   1. If you have several Facebook business accounts, select the one you want to use.
   2. Select the page you want to connect to Sinch Engage.
      
      FB_ES_step_1.png
      
      
   3. Set permissions for that page.
      
      FB_ES_step_2.png
      
      When complete, the pop up closes and you can see your Facebook token.
      
6. Click Save to connect your channel. The channel state turns to Pending.
   After a maximum delay of 5 minutes your channel status changes to:
   • Active if the connection was successful.
   • Failing if an error occurred. You can see a description of the error.

When connected, the Facebook section shows the name of your page.

FB_active_v2.PNG

Connect several Facebook pages

If you have more than one page in your Meta business account and want to connect them to multiple projects:

1. Connect your first page as instructed above.
2. To connect your other pages, follow steps 1-3 above.
3. Log in with your Facebook credentials and complete the integration process in the Meta popup:
   
   1. Select Edit Settings in the Meta popup.
      
      Facebook_multiple1.png
      
      
   2. Select the additional page you want to connect without deselecting the previous one. Only select one additional page at a time.
      
      Facebook_multiple2.png
      
      
4. Jump back to step 4c above and finish the setup.
5. Repeat this process for each page you want to connect.