Once a campaign has been carrier approved and provisioned, live testing is required before a campaign is certified. Sinch will test your short code in addition to AT&T, Verizon, and T-Mobile.
Sinch will start testing once the client confirms the message responses have been configured on their end. You can let us know the short code is ready on your end by updating the status of carriers in the Sinch Customer Dashboard.
Your Sinch Account Manager can assist you to request testing if required.
- When the short code is ready on our end, we will update the status of carriers to “Provisioned by Sinch.”
- Once you have fully tested the short code at your end, update the status to: “Client Certification Requested.”
Doing this will place the short code in a queue for testing with our certification experts. Please allow 24 hours after requesting for testing to start.
The testing process involves testing the initial opt-in method, as well as HELP and STOP keywords, on each of our carrier handsets. You may set up a test keyword or we can provide our list of device phone numbers for you to manually trigger the message too. This ensures that all carriers are provisioned correctly and that the carrier-approved messages are being sent correctly.
If we run into any issues while KEYWORD testing, we will first look at the issue on our end. Our internal will check to see if our testing MOs are reaching your account. If our team confirms the MOs are reaching your platform but they are not responding to the keywords, we will then leave a rejection note in the customer dashboard.
T-Mobile Testing Process
T-Mobile requires an extra step of testing on their end to ensure everything is working and compliant: (opt-in method + HELP/STOP).
T-Mobile can take between 1-3 days to complete testing. Until it is completed, T-Mobile will be listed as “Carrier Certification requested” in the Sinch Customer Dashboard.
Note: If you decide to push the initial opt-in message to our devices, it will have to be pushed again to the T-Mobile team once they are ready. They will provide an MDN giving until the end of day for the initial opt-in to be pushed to their device. They will also test HELP/STOP*.
When testing prior to a campaign being fully certified by T-Mobile, the tests will only work on whitelisted devices. Our internal test devices are whitelisted for this purpose. Sinch can whitelist a T-Mobile number for you upon request.
Certification Checklist
Before you campaign can be certified you will need to confirm that you have:
- Carefully read the information in this article and have understood the process.
- Checked to ensure your campaign matches what you have implemented on the dashboard
- Reviewed the opt-in message submitted and it matches what has been implemented in production
- Confirmed that HELP and STOP keywords are compliant and match what has been submitted in the dashboard
- Confirmed that there is an opt-in method in place for certification testing (keyword or push test).
If you have any questions or concerns, please reach out to your Sinch Account Manager.
