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Shahzad_Ismail
Community Manager
Community Manager

Question

How do you interpret “Destination Operator” Results?

 

Answer

Destination Operator refers to the Operator to whom Digital Interconnect attempted to send the message.

 

The following three conditions exist with each message lookup:

 

Discrete Operator

A known operator in a specific country. This is the most common condition.  The Enterprise Messaging hub interpreted the number supplied by the content provider and an attempt was made to deliver the message to that operator, using a default route known to service that operator (common with International routes) or a direct connection to the operator (normal for US and Canada).

Country Only

An unknown operator in a known country. When looking at an invoice or Extranet, one might be puzzled to see just a country name instead of a specific operator.  For example, sending to Mexico, one would expect to see operators such as Telcel, Movistar, Iusacell, etc.  However, when the Enterprise Messaging hub can’t identify the operator, but by virtue of the country code determines the number to belong to a Mexican operator, the message is categorized as “Mexico” and a delivery attempt is made, usually via a default route to a partner aggregator.  This often happens when a subscriber provides a non-mobile number or one that’s been ported but the numbering lookup services haven’t yet been updated.

 

“Unknown”

Unknown operator in an unknown country. In this case, the Enterprise Messaging hub was unable to ascertain a valid operator or country from the content provider-supplied phone number, marked the message “Unknown” and made no delivery attempt.  This often happens when there’s a web-based opt-in as people mistype their number.

 

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Last update:
‎06-09-2021 04:01 AM
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