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Shahzad_Ismail
Community Manager
Community Manager

DB52 is a SMS 365, enterprise service status code meaning ‘Rejected by operator’, which is a final status code meaning there was a network error and the Digital Interconnect platform received a final error code from the operator.

 

Possible Reasons for a DB52 response

 

There are a number of reasons why the DB52 status code is returned. Some of these along with the actions that should be taken, are detailed below:

 

Category

Description

Action

Operator

The MT message encountered an error while sending due to error which occurred during the sending process to operator.

The customer should retry the service after a short period to confirm if the issue persists.

Operator

The MT message encountered an error while sending due to error which occurred during the sending process to operator.

Raise a single user issue (SUI) ticket to the Service Desk (SD), detailing the OrderID, MSISDN and date/time the MT message was sent, so that the SD team can investigate.

 

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Last update:
‎12-02-2020 03:14 AM
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