On October 17, 2025, the Customer Administration Portal will be updated with enhancements and fixes.
Updates
Customer Administration Portal Admin ability to assist with 2FA issues
A Customer Administration Portal user’s 2FA status will now be shown in the Administration->Administration and Access section in Atlas. A new label will show whether a user has 2FA enabled or disabled.
When the user has 2FA enabled, the Admin will see an option/link to Delete the 2FA setup, or 2FA not Enabled if the user does not have 2FA configured.
An Admin can help a user that has replaced a phone or deleted their 2FA configuration from their mobile phone and needs to re-establish their 2FA configuration. Click on the Delete 2FA setup link to remove that user’s 2FA status so they can login again with just their login ID and password. Their status will then show 2FA not Enabled until the user re-enables it.
