Product changes and fixes for Atlas
On Oct 22 2026, additional updates and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.
Updates
New Calling Features section in Partner Setup with Rings Before Voicemail default
In Atlas Partner Setup, a new Calling Features section is being added. This section will contain calling feature settings that can be set as the default for each Enterprise or Residential customer you create. In this release, the # of Rings Before Voicemail settings will be added.
These settings let you set the default values you want for any new customers you create. The number of rings before rolling over to voicemail is frequently changed, so we’re adding this setting first.
Pre-Announcing a Customer Admin Portal login change with a more secure login experience!
To help improve account security, we will be changing the login experience for the Customer Administration portal. Going forward, you will no longer need to enter your password to access CAP, or enable a separate 2FA configuration. Instead, simply enter your username and we’ll send an email to the email address on your account with a one-time passcode. Enter the passcode at the login prompt and you’re in.
The new login experience will be available mid-November. Between now and then, make sure users have correct email addresses on their accounts so there are no surprises when the login change is applied.
NOTE: The screenshot below is an example and your customers will still see your branding.
