On November 17 2025, the Microsoft Operator Connect portal will be updated with enhancements.
Updates
Admins can now see and assist with users 2FA status
Customer Portal Admins can now see which users have 2FA (2 factor authentication) enabled or disabled. If a user has it enabled, the delete icon can be used by the Admin to assist a user that may have trouble logging in using 2FA. This might occur if a user got a new mobile phone and needs to setup 2FA again for example. Simply delete the user's configuration and the user can log back in with their username/password and redo their 2FA setup.
