June 18 2026 Enhancements to the Customer Administration Portal

[Gary_Wilson]

On June 18 2026, the Customer Administration Portal will be updated with enhancements and fixes.

Updates

Added new Call Tree tool for visually viewing call routing from any Auto Attendant

A new Call Tree tool as been added to the Enterprise menu. Currently, this new tool lets you visually view your call trees when they start from an Auto Attendant. Select the Auto Attendant you want to view from the drop down menu, then click on the Business Hours, After Hours or Holiday Menu (Advanced Auto Attendants) to visually see what options have been selected for each key press and where those route to.

If a key press is routed to a Hunt Group, the Agents in the Hunt Group will also be listed. If the key press is routed to a Call Center queue, the list of Agents in that queue will also be shown.

 

 

Added ability to toggle off Rules on an Auto Attendant

A new enhancement was added to rules for Auto Attendants making it easier to turn off all the rules or turn them on again.

Once one or more rules have been added, the Scheduled Call Routing slider can be used to turn off all rules at once and re-enable them later. You can also disable each rule independently which you could do before unless you only had one rule. That now works as well.

 

Fixed an issue where the call recording Download All link wasn’t working

Fixed an issue with the Download All option for Call Recording where the link to retrieve the zip file would result in an error.

Fixed an issue where Yealink devices were not honoring the correct time zone

Fixed an issue with Yealink devices not updating the time based on daylight savings. Going forward, the phones will update correctly.

Coming soon: minimum password length increasing to 16 characters

In an upcoming release within the next 5–10 weeks, the minimum password length for Customer Administration Portal logins will increase to 16 characters to further enhance security. This only affects new passwords or password resets. Existing passwords will continue to be supported.

For additional security, use the 2FA feature to add an extra layer of security to your account.