On July 24, 2025, the Customer Administration Portal will be updated with enhancements and fixes.
Updates
Text-to-speech now supported for creating prompts
The Announcement Repository now supports creating prompts using Text-to-speech. Select from 5 different voices, enter your text and then generate your prompt. You can then play it back to see how it sounds before uploading it to the repository.
To get started, go to the Announcement Repository, choose Location, User or Service announcements and click Upload Audio File. A new Text To Speech tab has been added to this dialog.
Choose this tab, then choose a voice sample to play. Click the arrow to hear some sample text using each of the voices.
Enter the text you want for the prompt and click Generate.
Once the audio is generated, a wave file will be created. Click the play icon to hear your generated prompt or click download to save it locally.
When you are satisfied with how your prompt sounds, name the file so it’s easy to identify in your Announcement Repository.
Then click Upload to add this file to your list. Since this file was created in the Location Announcements and the SYSTEM group, the file will appear in Auto Attendant and Call Center menu selections.
When editing an Auto Attendant, edit the menu this prompt is for, and choose Browse for the prompt. Select it from the list and then click Save to assign this prompt to your Auto Attendant.
If you like a particular voice, you can type in and record all your prompts this way to you use a consistent voice throughout.
Admin controls for automatic setting of cover page per fax account
An admin can now set a default cover page to use with each fax account. The admin can also choose to enforce only a specific cover page for that account. When editing the configuration for a fax account, a new default cover page section has been added.
To begin using this feature, move the Default Cover Page slider to On. Choose the cover page from your existing list that you would like to set as the default.
Note that with the Enforce option off, this acts like a recommended cover page in that when a user goes to send a fax, this will be the default to use. They can however choose a different cover page template if they would like or simply send with one. Click Save to use this default cover page configuration.
If you want to enforce usage of a specific cover page, also move the Enforce default cover page option to On and click Save.
When a user selects this fax account to send a fax from, the default cover page is set and the user can’t select the other options such as Write cover page or No cover page, or change to a different cover page template. The user can edit the fields in the template if needed.
Note if this fax account is typically used for email-to-fax, the chosen default cover page should be a static cover page as the system will prepend the cover page to the emailed document before sending, but any fields are not filled in.
Incoming faxes will now show caller name
When faxes are received, the Sender Name column will now be filled in with the available caller name. If the sending user does not have a caller name available, this may only show as City and State that the number is from. Previously this would always show as Enterprise Service.
Fax cover page editor now has print preview
When creating a fax cover page template, you can now preview how the cover page will print. Click the printer icon to bring up the print dialog.
The Print Preview option will let you view how this page will look in either letter or legal size. At the bottom of the dialog is a Print option. This option will bring up your operating system specific printer options if you would like to send it to a printer or print it as a PDF.
