Product changes and fixes for Atlas
On February 24, 2025 , additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.
Updates
Coming soon: Enhanced Call Center Reporting
We’re excited to announce that a new and improved Call Center Reporting experience is on the horizon! Designed to provide deeper insights, enhanced analytics, and a more intuitive user interface, this upgrade will offer a powerful, streamlined way to track and optimize call center performance. Stay tuned for more details in the coming weeks as we prepare to roll out this major enhancement. In the meantime, keep an eye on your inbox for onboarding information and key transition dates!
Fax notification email enhancements
For the two fax notification emails (with and without attachment), the templates will be updated to show the fax account number and fax account name that the incoming fax was delivered to, along with the existing caller number that sent the fax. This will make it easier for those that are assigned to multiple fax accounts to determine which account the fax was received on. The email templates can be edited to whatever text you prefer after the templates are updated.
Branded Portal URL CNAME entries updated in Partner Setup
For partners with branded portals, the Partner Setup help info has been updated to reflect the correct CNAME entry you should enter in DNS to point your portal URL for each product type. Note that no updates are required for any existing portals.
DID management column sorting now applies across pages
In Atlas DID Management, the column sort will now be applied across multiple pages of entries whereas previously it only applied to the page of entries you were viewing.
Update: End-of-Life Notice: Panasonic TGP600
- All remaining Panasonic TGP600 devices have been removed from service. Please update any existing customer accounts that may still have these devices as they are no longer functional.
End-of-Life Notice: Grandstream HT701/HT702 ATA
- Please replace any Grandstream HT701/HT702 ATA devices as soon as possible. The replacement device is the Grandstream HT801/HT802. Any remaining Grandstream HT701/HT702 devices will be removed from service at a future date.
