Product changes and fixes for Atlas
On August 25 2025, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.
Updates - UCaaS
Adding Reserved Number product for UCaaS
A new Reserved Number product is being added to the UCaaS product portfolio. This product enables you to park unused numbers for a much lower rate than a Virtual Number. This product is being added to the product catalog in Products & Services in Partner Setup. There, you can set your price you want to offer this at. The product can be added to new sales orders, or, you can upgrade/downgrade between the new Reserved Number product and the Virtual Number product.
The product will show in Account Services in the same way Virtual Numbers do. When a number is selected, you can change the package or other options on the service. Note Suspend/Resume is not supported since the number is not actually in service.
To change the number to a different product, select Change Packages. If the number is a Reserved Number, this can be upgraded to a Virtual Number and vice versa. Note that if you downgrade a Virtual Number to a Reserved Number and the number was currently in use, the number will be removed from whatever service or user it was previously assigned to.
Reserved Numbers will show in the Customer Administration Portal in the new Reserved Numbers section. This allows your customer to see what numbers they still have in reserve. These numbers cannot be assigned to any services unlike Virtual Numbers.
Updates - Operator Connect for Partners
Adding new unlimited products that include usage
The current DID products in for Operator Connect for Partners are all usage-based products. Each of those products consists of an MRR (Monthly Recurring Revenue) part and the inbound/outbound calling minutes of use. As customers continue to look for simplified product offerings in the Enterprise space, we are now offering new unlimited DID products for an MRR that include the number along with a bundled amount of inbound/outbound minutes of use. This means customers will generally only see a fixed MRR per number per month and not have a variable bill unless they have Toll Free numbers with usage. Contact your sales representative for more information.
