Updates and enhancement to the voice portal
Enhanced Support Portal for easier issue reporting
On August 29, 2023, we are making an exciting new change to the Inteliquent portal to help make submitting support issues easier. Instead of choosing Trouble Ticket or Case creation, you now can choose your problem type and we will route the support issue to trouble tickets or cases. The support issue will route based upon the problem type chosen as shown below:
Simplified Issue Reporting
The problem type list will include all the trouble ticket issue types as well as all the case problem types.
Steps to report an issue:
- Choose a Problem Type from the drop down.
- Click NEXT and you will be routed to Support Case OR Trouble Ticket.
- Enter all pertinent information and hit CREATE.
- Your ticket or case will be created and appear in the TT List or CASE List:
Expanded case visibility
In addition, you will now be able to see the following case types:
- Message Use Case
- Customer Success
- Toll Free
- Portal Support
You can search by Case Type as well to filter by specific case types as listed above.
We encourage you to explore these new features and experience the improved support portal. If you have any questions or need assistance, please don’t hesitate to contact us at portal_support@inteliquent.com.