Product changes and fixes for Atlas
On Aug 5 2026, additional updates and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.
Important update regarding Voyant Connector products and call record data retention
This is to inform you of an update regarding call record retention for Voyant Connector voice services that you may resell (Operator Connect, Cisco Cloud Connect for Webex Calling, and Enterprise SIP Trunking).
- Effective August 14th, 2026, Call Detail Records (CDRs) and call history within the platform will be retained for a maximum of 14 months. Call records older than 14 months will be automatically truncated and no longer accessible through the portal or standard reporting tools.
What You Need to Know:
- Current Records: Your customers will continue to have full access to 14 months of rolling call history for reporting, auditing, and account management.
- Data Export: If your organization requires record retention beyond 14 months for compliance, accounting, or internal tracking, we recommend establishing a routine process to export and archive CDR data locally on a monthly or quarterly basis.
- Service Continuity: This change applies solely to historical data retention and has no impact on active call routing, call quality, or daily voice operations.
Fixes
Fixed an issue during bulk DID swaps where the status was marked invalid
Fixed an issue where during large bulk DID swaps, the status could be returned as Invalid for some numbers.
Fixed an issue where a generic device was showing on Cloud Fax sales order PDFs
Fixed an issue where a Generic Device was being shown on Sales Order PDFs when creating a Cloud Business Fax order.
Coming soon: stronger password requirements
Within the next three-to-four weeks, the minimum password length for the Customer Administration Portal will increase to 16 characters. This strengthens account security across the platform. We'll confirm the exact date ahead of the rollout. This only affects new passwords or password resets. Existing passwords will continue to be supported.
