On Aug 31 2026, the Customer Administration Portal will be updated with enhancements and fixes.
Updates
Adding support for the Grandstream HT802 V2
Support is being added for the 2-port Grandstream HT802 V2 ATA device. This a 2-port version of the Grandstream HT801.
Since this is a multi-port device, the device is being handled the same way for provisioning as the 16-, 24- and 48-port Grandstream devices.
The primary configuration of the HT802 V2 will be in CAP in the Bulk Updates section in the Devices User Assignment section. Choose the location, then choose the Grandstream HT802 V2 from the list. Use the drop-downs on Port 1 and 2 to assign the users to those ports.
officeXtend 3.0 rollout
The soft clients will begin receiving updates during the week of August 31st, 2026. The app stores will roll these out over a period of time during the week.
The officeXtend clients will be updated to version 3.0. The client contains a number of new features including the following:
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A new Quick Dial feature. This lets you create shortcuts to your most frequently called contacts. BLFs that you create in the Customer Portal will also show here, making it much easier to see those users. On the mobile clients, the users in your Quick Dial list will show in a new tab. On the desktop clients, the Quick Dial list will show on the main Dialpad display.
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Integrated call logs. The call history now shows all calls from your user seat, along with missed calls and access to visual voicemail all in one place.
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Do Not Disturb on the main screen. Do Not Disturb is back. Pressing this button will put your user seat in Do Not Disturb. This affects all devices you may have on your seat. Press it again to undo Do Not Disturb.
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Google directory integration. Just like with O365, you can now integrate your Google contacts.
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Refreshed theme in the desktop version. New icons, muted colors, and other updates.
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Numerous fixes and improvements throughout.
Fixed an issue where a Webex user update was not working
Fixed an issue where after a Webex update failure, any correction would still result in the user not being enabled.
Coming in September: stronger password requirements
In September, the minimum password length for the Customer Administration Portal will increase to 16 characters. This strengthens account security across the platform. We'll confirm the exact date ahead of the rollout. This only affects new passwords or password resets. Existing passwords will continue to be supported.
