Sinch Operator Support offer the following support programs:
The Bronze Support program is designed to cater for all support needs related to non-mission critical systems such as test or trial systems.
The Silver Support program provides a robust, entry level support offering. It includes Error Corrections, Software Updates, Helpdesk and Emergency Support.
The Gold Support program is designed for operators wanting to get the most out of their flexible Sinch solution in a demanding business environment. In addition to the services provided by the Silver Support program, Advanced Configuration support is included.
The Platinum Support program is our most qualified program for personal support and proactive maintenance. In addition to the Gold Support program, you get access to further increased support levels and improved SLA times.