Sinch Operator Support offer the following services:
Our Helpdesk provides a single point of contact for support related queries, remote troubleshooting and supervision of Service Level Agreement (SLA) targets. Incidents that cannot be addressed immediately are logged and escalated to our expert support team. Helpdesk services are available during office hours.
Our Error Corrections service provides corrective maintenance, resolving known software issues, and preventive maintenance to proactively address potential future issues. Reported issues are prioritized based on severity and your service level agreement.
The Emergency Support service complements our ordinary Helpdesk. It gives you direct access to the Sinch technical support team, around the clock for mission critical issues.
Advanced Configuration Mentorship
Sinch products are recognized for their flexible design. The Advanced Configuration Mentorship service is designed to help you get the most out of your Sinch investment by coaching you in the configuration of your solution.
Support Review Meetings
For Silver, Gold and Platinum members Support Review Meetings are held continuously during the contract period. The meetings provide an opportunity for you to review service progress and to discuss suggested improvements and changes of the support with key Sinch personnel.
As a Platinum Support program member you are eligible to regular, proactive system audits of your Sinch solution. The service covers a complete system review, including database analysis and tuning, intended to proactively uncover potential system issues prior to impacting the overall system and business performance.