With the condition function you can define rules for the Bot answers. In this way you can create different messages for different messenger types.
By clicking on the button +Condition you can set up new conditions for bot answers. With the condition function you can define rules for the Bot answers, for instance by comparing current value of a variable with another value. For instance, in this way you can create different messages for different messenger types. The first condition in our example here compared current value of a system variable $profile_messenger$ to an abbreviation "WB" to check whether profile messenger of a user is WhatsApp. If not true, the bot will check the second condition which does a similar comparison for Facebook Messenger.
9.png
1) Variables are often user to create conditions.
Variables are typed with the dollar symbol before and after the variable name, for example: $profile_messenger$. A few variables have already been pre-set, and will appear when you type in a dollar sign. If you set your own variables, they will also appear in this selection.
2) The rules for Bot answers are defined through operators and functions.
Possible operators are:
Screenshot 2026-02-13 at 09.43.14.png
3) You can structure conditions with parentheses ().
You may need to create a structure when there are a variety of conditions with logical operators.
Screenshot 2026-02-13 at 09.43.56.png
–> if a profile messenger is telegram or facebook messenger and a variable customer number is not empty
4) There is a variety of possible functions that you can use to create different conditions (see also the complete function reference 😞