Why is it so troublesome to pay and always fail to pay

[jaimeholding]

Can you lift the restrictions for me? This is my own card. I don't understand why this is happening

[Shahzad_Ismail]

Hi Johnyn,

We need to ensure that all payments are secure and have passed necessary security checks - this is to protect our users like you as much as ourselves.

I know our online team are already investigating your issues. Please follow up with them at onlineteam@sinch.com to find out what is going wrong in your case.

Thanks and kind regards,