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Problems adding an user

New Contributor

I need to resend the invitation expired to a new member to my SINCH account, but there is no way to do it.


I am trying to delete and create the user again or to add a new user but I am stuck because I am not receiving the 2FA text message. 


What can I do?


Community Manager
Community Manager

Hi Ivan,

There may be an issue with the number you used for 2FA. Refer to the following article for details on how to update your 2FA number: How do I update my 2FA phone number in the Sinch customer dashboard?


The following article details how to invite users to the customer dashboard: How do I invite another user to my Sinch Customer Dashboard account?


If after reviewing the above information you are still experiencing issues, then please contact the Sinch Support team, by either:

Thanks and kind regards,

Shahzad Ismail
Head of Knowledge Management and Community Engagement, Sinch