Problems adding an user

[ipenalosa]

I need to resend the invitation expired to a new member to my SINCH account, but there is no way to do it.

I am trying to delete and create the user again or to add a new user but I am stuck because I am not receiving the 2FA text message. 

What can I do?

[Shahzad_Ismail]

Hi Ivan,

There may be an issue with the number you used for 2FA. Refer to the following article for details on how to update your 2FA number: How do I update my 2FA phone number in the Sinch customer dashboard?

The following article details how to invite users to the customer dashboard: How do I invite another user to my Sinch Customer Dashboard account?

If after reviewing the above information you are still experiencing issues, then please contact the Sinch Support team, by either:

• Logging a support ticket on our Customer Ticketing Portal
• Email: support@sinch.com.

Thanks and kind regards,