Payload Error - Android Error

[globalsoft_developer_jgv]

Hi!
I'm working with the Android SDK, it's an  inherited project 
I have the following error:
Payload is not a valid Sinch push payload SinchError[errorType=GENERIC, code=5001, message='', data={}]

But I don't understand the error. Can someone please help me understand the error?

[Roland_Ian]

Lets see if we can help, as we cannot see the error reference,

Please can you confirm;

• You are using the latest SDK version for Android  https://developers.sinch.com/docs/in-app-calling/sdk-downloads/ 
• You are following the guidelines for push here:  https://developers.sinch.com/docs/in-app-calling/android/push-notifications/
• Tested with your push credentials on our packaged sample applications included in the SDK or from our set of reference applications  https://github.com/sinch/rtc-reference-applications

If you have a call-id or server-reference then this would help us to see what the issue might be.

[globalsoft_developer_jgv]

Yes I have do everything you mention there.
I recibe the Firebase notification for testing, the problem is when I get the notification.

Please tell me what information do you need and I add it to you.

Thanks

[Roland_Ian]

Hi

The payload you are passing is still not valid.

Is this error when using the sinch-rtc-sample-push sample that comes with the SDK? If not then please test with the sample first.

Please also check the  version of the SDK you are using.  If the SDK  version 4 or below then please use the latest SDK version.

If you can replicate this with the sample application and are using the latest SDK I invite you to open a support ticket and include the Logcat output from Android studio. 

[globalsoft_developer_jgv]

Hello Roland.

Thank you very much for your kind answer.
I did a test with my keys at https://github.com/sinch/rtc-reference-applications the calls do appear in the Sinch Dashboard log, but on my devices I can't receive any calls.
As the README of the document indicates, I put my keys and my Google Services JSON, but when I want to make a call, it does not reach any device.

On the other hand, I don't understand how your sample application is built, because I followed the tutorials at https://developers.sinch.com/docs/in-app-calling/getting-started/android/create-app/ but it seems to me that the code is incomplete or something is wrong with it.

If you could give me advice.

Thank you so much

[Roland_Ian · Accepted solution]

Hi,

You need to provide your FCM credentials as per instructed here:

https://developers.sinch.com/docs/in-app-calling/android/push-notifications/#google-fcm-push-notific...

However currently our upload is disabled so I have sent you details on how to proceed separately.

[globalsoft_developer_jgv]

Hi Roland.

I need you help, again we have the problem with the payload, I hope you have the opportunity to review it please and thanks.

17:29:58.656 MessagingService E Error while executing queryPushNotificationPayload
java.lang.IllegalArgumentException: Payload is not a valid Sinch push payload SinchError[errorType=GENERIC, code=5001, message='', data={}]

[Roland_Ian]

Hi,

I can help you here, but I am going to need your details to check the logs,  so I invite you to open a ticket here:

 https://tickets.sinch.com/plugins/servlet/desk/portal/31/

[globalsoft_developer_jgv]

Hello
Thank you, what information do you need?

[Roland_Ian]

Hi

A call-id or server-reference from your last attempt with 7 days.