Looking for assistance on porting a number that lists Sinch Voice as losing carrier

[calmt]

Is there someone at Sinch who can contact me about possibly assisting with getting a number ported.    Long story short, the voice company we were using seems to have went out of business and is no longer reachable for us to assist with the port.   The phone number we had with that voice company also now rings as busy when dialing it.   Sinch is listed as the losing carrier on the number port request and the request is currently denied and asking for a PIN (we are not sure if we ever received one and can't find one).   I am hoping you might be able to assist before we move on and get a new number.

[Shahzad_Ismail]

Hi,

Let me reach out to one of our experts in the Numbers team to see how best we can assist you.

Thanks and kind regards,

[calmt]

Hi Shahzad,

Were you able to reach out to one of your experts in the Numbers team to help assist if possible?

Thanks.

[Shahzad_Ismail]

Sorry we have had a few people out on vacation - so just waiting to hear back from them.

[Shahzad_Ismail · Accepted solution]

Hi,

I have spoken to our Voice team and they have advise that you raise a support ticket. The linked article provides comprehensive instructions on how to create a support ticket.

Please ensure you include the following information in your ticket:

• The phone number you are referring to
• Any account ID from your Sinch Dashboard.
• Additionally, please ensure that your ticket be referred to the RTC Voice Support team. 

Thanks and kind regards,

[calmt]

Thanks Shahzad, I will raise a support ticket.