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Keyboard Shortcuts OfficeXtend

jennifer-clark
New Contributor

‎05-30-2025 01:59 PM

We just onboarded to the call center/receptionist system. I prefer to use the OfficeXtend soft client on my PC instead of a handset and was wondering if there were any keyboard shortcuts to answer calls?

 

I looked through the community and user guides but didn't see anything that worked. 

 

Thanks 

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2 REPLIES 2

Gary_Wilson
Employee
Employee

‎06-05-2025 12:24 PM - edited ‎06-05-2025 12:45 PM

The client does not support any keyboard shortcuts. However, various Poly/Plantronics and Yealink headsets are supported. I use a Yealink WH62 USB/DECT headset and can answer/hangup calls by pressing the button on the left side of the headset when the client is ringing. This may be an option for you if you are using a headset.

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jennifer-clark
New Contributor

‎06-05-2025 12:32 PM

Thanks for the suggestion Gary. I'm using Apple AirPods Pro for my headset and pressing them doesn't answer a call on the OfficeXtend soft client like it does on my iPhone so I was hoping for a keyboard shortcut. 

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