Setting Up and Using Voicemail from Your Device
First Time Setup
Dial the voice portal number/extension, or the message key on the handset, then:
- If requested, enter your phone extension.
- Listen to the voice prompts.
- Enter a new passcode at the prompt.
- Re-enter your passcode at the prompt.
- Record your name at the prompt.
- Press #.
Your VM is now initialized.
After initial Set-up
From Your Phone:
- Press the “Messages” key or dial *62
- Input your password
From another IP Phone in your organization:
- Press the “Messages” key.
- Press “*”.
- Input your extension.
- Input your password.
From a Phone outside your organization to the voice portal:
- Dial the Voice Portal number.
- Input your extension.
- Input your password.
From a Phone outside your organization to your extension:
- Dial your phone number.
- Press “*”.
- Input your extension.
- Input your password.
Sample “No Answer” greeting:
o This is Mary Smith and you’ve reached my voicemail on
Monday March 16.
o To leave me a message, press pound or wait for the tone.
o To reach our operator, press 0.
o Thank you for calling.
Sample “Busy” greeting:
o This is Mary Smith and you’ve reached my voicemail because I’m on my phone.
o To leave me a message, press pound or wait for the tone.
o To reach our operator, press 0.
o Thank you for calling.
Sample “Extended Away” greeting:
o This is Mary Smith and you’ve reached my voicemail because I’m away from the office during the week of
August 3 through 7.
o To leave me a message, press pound or wait for the tone.
o To reach our operator, press 0.
o I will answer voice messages on August 10 upon my return to the office.
o Thank you for calling.
Voice Portal Main Menu
The Voice Portal Main Menu contains the following options:
- Access Voice Messaging†
- Change CommPilot Express Profile †
- Record Greetings †
- Change Call Forwarding Options †
- Record Announcements
- Make Calls †
- Access Flexible Seating/Hoteling †
- Change Passcode
- Exit
- # Repeat menu
† These options are provided only if their services have been assigned to you.
Voice Messaging
1 Access Play Messages menu
2 Access Change Busy Greeting menu
3 Access Change No Answer Greeting menu
4 Access Change Extended Away Greeting menu
5 Access Compose Message menu
7 Access Delete All Messages menu
Passcode (optional)
Personalized Name (optional)
8 Access Message Deposit menu †
* Return to previous menu
# Repeat menu
Change Busy Greeting Menu
1 Record new Busy Greeting
2 Listen to current Busy Greeting
3 Revert to system default Busy Greeting
* Return to Voice Messaging Main
Menu
# Repeat menu
Change No Answer Greeting Menu
1 Record new No Answer Greeting
2 Listen to current No Answer Greeting
3 Revert to system default No Answer Greeting
* Return to previous menu
# Repeat menu
Change Extended Away Greeting Menu
1 Activate Extended Away Greeting
2 Deactivate Extended Away Greeting
3 Record new Extended Away Greeting
4 Listen to current Extended Away Greeting
* Return to previous menu
# Repeat menu
Note: Extended Away is a special type of no-answer greeting. Therefore, activating the Extended Away greeting automatically deactivates the No Answer greeting and deactivating the Extended Away greeting, activates the No Answer greeting.
