When signing up for the Sinch Customer dashboard, to ensure your sign-up process is as smooth as possible, we recommend you use your company/business email address and where possible avoid free mail email addresses. Using free email addresses i.e. Gmail and Hotmail is more likely to trigger our fraud prevention measures and can lead to failed email verifications.
If you are still having issues signing up - please contact the Sinch online team: onlineteam@sinch.com and include the following information:
Following a successful early release for selected customers, on 3 June 2024 Sinch will continue to roll out a new single sign-on login experience that will allow you to seamlessly login to any existing Sinch services that you may use. The best part is that your existing login credentials (for Sinch Dashboard or Mailgun Control panel) will be migrated across to create your new Sinch ID.
Your Sinch ID is a single user identity for all Sinch products and services. With Sinch ID, you can use one set of login credentials and two-factor authentication (2FA) to login to multiple dashboards within our communications ecosystem. We are starting with the Sinch Dashboard and the Mailgun Control Panel, where using the Sinch ID you can now use the same credentials to access both platforms.
Your Sinch ID will be managed in its own application (https://id.sinch.com), where you can:
Important: This change will not affect all users and is being rolled out in a phased manner.
As an existing customer, you do not have to do anything – your existing email/password and 2FA will be automatically migrated to a Sinch ID.
You will however, notice a different sequence of login pages when you try to log in. But don’t worry, we will guide you step-by-step through the new experience below.
The new login experience is straightforward – we will walk you through the steps below:
If you have any questions or concerns, please raise a ticket with the Sinch Support team who will be able happy to assist you!