When you create an account in the Sinch Customer Dashboard, it is created as a Trial account. Trial accounts allow you to try out Sinch products and services, but they have certain limitations:
To overcome these restrictions, you can easily upgrade your account by following the simple steps outlined below:
Payment Method |
Minimum top up |
Notes |
Card payment (Mastercard or Visa) |
€10 |
If you plan to use this card again you have the option to save this card for future purchases. |
Bank transfer |
€100 |
|
PayPal |
€10 |
|
Select your payment method and enter the payment information requested on the page.
The Summary section shows the total amount that you must pay and includes Taxes which are dependent on the county of billing (which you confirmed on the previous page).
Note: Your payment will be taken securely via Ayden and your information is protected by 256-bit SSL encryption.
Click COMPLETE PAYMENT to confirm the payment.
You will be redirected to additional payment pages related to the payment method selected. For example, for credit card payments, you will be redirected through Ayden to your credit card’s 3D security pages.
Notes:
Once your account has been successfully upgraded, your account balance will be credited by your chosen amount. You can keep track of your payments and view receipts on the Payment history page.
Related Content:
Following a successful early release for selected customers, on 3 June 2024 Sinch will continue to roll out a new single sign-on login experience that will allow you to seamlessly login to any existing Sinch services that you may use. The best part is that your existing login credentials (for Sinch Dashboard or Mailgun Control panel) will be migrated across to create your new Sinch ID.
Your Sinch ID is a single user identity for all Sinch products and services. With Sinch ID, you can use one set of login credentials and two-factor authentication (2FA) to login to multiple dashboards within our communications ecosystem. We are starting with the Sinch Dashboard and the Mailgun Control Panel, where using the Sinch ID you can now use the same credentials to access both platforms.
Your Sinch ID will be managed in its own application (https://id.sinch.com), where you can:
Important: This change will not affect all users and is being rolled out in a phased manner.
As an existing customer, you do not have to do anything – your existing email/password and 2FA will be automatically migrated to a Sinch ID.
You will however, notice a different sequence of login pages when you try to log in. But don’t worry, we will guide you step-by-step through the new experience below.
The new login experience is straightforward – we will walk you through the steps below:
If you have any questions or concerns, please raise a ticket with the Sinch Support team who will be able happy to assist you!