cancel
Showing results for 
Search instead for 
Did you mean: 

Agent Workspace supports attachments, assuming that the underlying channel supports attachments of the given type and size. The maximum file size is 10 MB. This applies to one attachment file as well as all attachments in a conversation combined. A conversation can include a maximum of 100 attachment files.

 

Supported file types are:

  • aac
  • bmp
  • doc
  • docx
  • gif
  • jpeg
  • jpg
  • json
  • mov
  • mpeg
  • mpg
  • mp3
  • mp4
  • m4a
  • pdf
  • png
  • ppt
  • pptx
  • rmvb
  • txt
  • wav
  • wma
  • wmv
  • xls
  • xlsx

Supported MIME types are:

  • application/json
  • application/msword
  • application/pdf
  • application/vnd.ms-excel
  • application/vnd.ms-powerpoint
  • application/vnd.openxmlformats-officedocument.wordprocessingml.document
  • application/vnd.openxmlformats-officedocument.presentationml.presentation
  • application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
  • application/vnd.rn-realmedia-vbr
  • audio/aac
  • audio/mpeg
  • audio/mp4
  • audio/m4a
  • audio/wav
  • audio/x-ms-wma
  • image/bmp
  • image/gif
  • image/jpeg
  • image/mov
  • image/png
  • text/plain  
  • video/mpeg
  • video/mp4
  • video/quicktime
  • video/x-ms-wmv
  • video/x-quicktime

 

See also:

How do I send and receive attachments? 

Was this article helpful? Yes No
No ratings
Version history
Last update:
‎10-15-2021 12:53 AM
Updated by: