Agent Workspace supports attachments, assuming that the underlying channel supports attachments of the given type and size. The maximum file size is 10 MB. This applies to one attachment file as well as all attachments in a conversation combined. A conversation can include a maximum of 100 attachment files.
Supported file types are:
- aac
- bmp
- doc
- docx
- gif
- jpeg
- jpg
- json
- mov
- mpeg
- mpg
- mp3
- mp4
- m4a
- pdf
- png
- ppt
- pptx
- rmvb
- txt
- wav
- wma
- wmv
- xls
- xlsx
Supported MIME types are:
- application/json
- application/msword
- application/pdf
- application/vnd.ms-excel
- application/vnd.ms-powerpoint
- application/vnd.openxmlformats-officedocument.wordprocessingml.document
- application/vnd.openxmlformats-officedocument.presentationml.presentation
- application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
- application/vnd.rn-realmedia-vbr
- audio/aac
- audio/mpeg
- audio/mp4
- audio/m4a
- audio/wav
- audio/x-ms-wma
- image/bmp
- image/gif
- image/jpeg
- image/mov
- image/png
- text/plain
- video/mpeg
- video/mp4
- video/quicktime
- video/x-ms-wmv
- video/x-quicktime
See also:
How do I send and receive attachments?
