09-19-201903:48 AM - last edited on 04-06-202204:46 AM by AnaSun
Sinch Contact Pro (cloud service) puts a Cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Sinch Contact Pro ties all your digital service channels together - across business units or around the globe - to deliver a streamlined, consistent, satisfying customer experience. Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue while delivering relevant, personalized information to facilitate first-contact resolution. Your agents have the tools and real-time customer information they need right in the business applications they use every day.
Because Sinch Contact Pro cloud service runs in the Cloud, you avoid the cost and sluggishness of traditional customer service infrastructure and can improve your agility to compete better in today's customer-driven, fast changing markets.