Before you can start building a bot on the Chatlayer platform, there are some important steps you need to consider:
- Define the bot's goal
- Define the bot use cases
- Understand your tech
- Know your user
- Craft your bot personality
- Write the dialogues for your bot
- Write out the most likely ways a user might go off track and how to deal with that.
To learn more about each of these steps and to learn how you can start building a bot using Chatlayer visit the Getting Started section of the Chatlayer Documentation.
For more information about Chatlayer, visit the Sinch Chatlayer product page.
