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Before you can start building a bot on the Chatlayer platform, there are some important steps you need to consider:

  1. Define the bot's goal
  2. Define the bot use cases
  3. Understand your tech
  4. Know your user
  5. Craft your bot personality
  6. Write the dialogues for your bot
  7. Write out the most likely ways a user might go off track and how to deal with that.

To learn more about each of these steps and to learn how you can start building a bot using Chatlayer visit the Getting Started section of the Chatlayer Documentation.


For more information about Chatlayer, visit the Sinch Chatlayer product page.

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Last update:
‎06-09-2021 02:33 AM
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