A chatbot is an automated conversational agent that uses artificial intelligence to understand and respond to customers' requests in human language. It can take the form of a bot that writes to customers over chat (chatbot) or one that talks to them over a phone call (voicebot), although chatbot is the commonly accepted term for both.
A retail chatbot in action
Chatbots are a great tool that let your business automate simple tasks like answering frequently asked questions, getting a customer's contact details, or redirecting them to the right support agent. So with the chatbot's help, your team can focus on the important tasks!
Engage allows you to build your bot without any programming knowledge, in a user-friendly and intuitive way. You can use a template that can help you get started faster or build a chatbot from scratch. Either way, setting up a basic chatbot will take just a few minutes.
See the intro to our chatbot video series that'll guide you through building a chatbot: