Upgrading accounts?

[Ata_Alqadi]

When you create an account in the Sinch Customer Dashboard, it is created as a Trial account. Trial accounts allow you to try out Sinch products and services, but they have certain limitations:

• You will only receive 2 units of your country’s currency as a test credit, for example, $2 USD for US based accounts.
• You can only send unrestricted text messages to your own verified numbers in SMS, otherwise the content will be replaced by a test template.
• You cannot buy Numbers, you can only test using a test Number that is provided by Sinch.
• Certain destinations may not allow you to send test messages.
• Certain channels and services are locked to Trial accounts.

To overcome these restrictions, you can easily upgrade your account by following the simple steps outlined below:

1. Log in to the Sinch Customer Dashboard:
   
   
   
   Click the UPGRADE button in the top bar.
   
   
2. The Upgrade page is displayed:
   
   
   
   Select the amount of credit you would like to add to your account. You can select the predefined amounts of €10, €20, or €50 or you can specify an amount of your own choice in the Custom Amount field.
   
   Mastercard, Visa and PayPal are accepted payment methods. Additionally in the USA, American Express (AMEX) is also an accepted payment method. 
   
   Notes:
   
   • If you are a US customer and want to use AMEX as a payment method, ensure you upgrade your account using AMEX to ensure you can keep paying by AMEX. 
     
   • The amount shown in the Summary section does not include local taxes which will be displayed on the next page.
     
     
   Click CONTINUE.
   
   
3. You are then requested to confirm your Billing Information:
   
   
   
   Enter the billing information requested. Once you are satisfied your billing information is correct, click SAVE AND CONTINUE.
   
   
4. The Payment method page is displayed:
   
   
   
   Sinch accepts the following payment methods:
   
   

   Payment Method	Minimum top up	Notes
   Card payment (Mastercard or Visa)	€10	If you plan to use this card again you have the option to save this card for future purchases.
   Bank transfer	€100
   PayPal	€10

   Select your payment method and enter the payment information requested on the page.

   The Summary section shows the total amount that you must pay and includes Taxes which are dependent on the county of billing (which you confirmed on the previous page).
   
   

   Note: Your payment will be taken securely via Ayden and your information is protected by 256-bit SSL encryption.
   
   

   Click COMPLETE PAYMENT to confirm the payment.
   
   

5. You will be redirected to additional payment pages related to the payment method selected. For example, for credit card payments, you will be redirected through Ayden to your credit card’s 3D security pages.

   
   Follow the on-screen instructions to complete your payment.
   
   
6. Once the payment has been processed a confirmation message will be displayed.

Notes:

• All payments are processed securely but availability of payment options differs by region and account type.
• First time payments are processed and checked manually, so it may take a couple of days before the upgrade is processed.
• Please keep an eye on your email in case an Account Manager reaches out to you with a request for more information.
  

Once your account has been successfully upgraded, your account balance will be credited by your chosen amount. You can keep track of your payments and view receipts on the Payment history page.

Related Content:

• Why is my upgrade taking so long to process?

[#2]

Following a successful early release for selected customers, on 3 June 2024 Sinch will continue to roll out a new single sign-on login experience that will allow you to seamlessly login to any existing Sinch services that you may use. The best part is that your existing login credentials (for Sinch Dashboard or Mailgun Control panel) will be migrated across to create your new Sinch ID.

What is Sinch ID?

Your Sinch ID is a single user identity for all Sinch products and services. With Sinch ID, you can use one set of login credentials and two-factor authentication (2FA) to login to multiple dashboards within our communications ecosystem. We are starting with the Sinch Dashboard and the Mailgun Control Panel, where using the Sinch ID you can now use the same credentials to access both platforms. 

Your Sinch ID will be managed in its own application (https://id.sinch.com), where you can:

•        Enroll in 2FA (SMS or App)
•        Obtain recovery codes
•        Change your password.

How does this impact me?

Important: This change will not affect all users and is being rolled out in a phased manner. 

As an existing customer, you do not have to do anything – your existing email/password and 2FA will be automatically migrated to a Sinch ID.

You will however, notice a different sequence of login pages when you try to log in. But don’t worry, we will guide you step-by-step through the new experience below. 

The New Login Experience!

The new login experience is straightforward – we will walk you through the steps below:

1. Login to the Sinch Customer Dashboard:
   
   
   
   Please enter your email address as normal. Click CONTINUE.
   
2. Your email address will be verified:
   
   
   
   Enter your existing password. It's the same one you've been using to login to the Sinch Dashboard. In other words, although the login experience is a bit different now, your login password has not changed.
   
   Click Continue.
   
   
3. The Verify your identity dialog is displayed:
   
   
   
   Sinch uses Two Factor Authentication (2FA) for added security. A text message will be sent to your verified phone number screen containing your 2FA token code.
   
   Enter the 6-digit token and click Continue.
   
   
4. The first time you log using the new SInch ID, your recovery code is displayed:
   
   
   
   Your recovery code is important as it allows you to verify your account if you lose your 2FA credentials or your 2FA phone. Please copy your recovery code and store it somewhere safe.
   
   Click the check box to confirm you have copied the code and click Continue.
   
   Note: The recovery code is only displayed the first time you log into the Sinch Dashboard using the new SInch ID.
   
   
5. You'll now be logged in and taken to the Sinch Dashboard Welcome page. 

Got Questions?

If you have any questions or concerns, please raise a ticket with the Sinch Support team who will be able happy to assist you!